Operation Executive

3 weeks ago

Andra, India Jarvis Technology and Strategy Consulting Private Limited Full time

**Roles & Responsibilities**
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve centre performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Summarize, collect and analyze call centre trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team projects.

**Qualifications**:

- Bachelor’s Degree
- 1-4 years of managerial experience
- Customer service experience preferred
- Team handling experience preferred
- Motivated self-starter
- Excellent verbal communication skills
- 6months+ years of call centre experience preferred

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC?

**Experience**:

- total work: 1 year (preferred)

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