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Sales Support Assistant
4 weeks ago
To give information on orders, volume, weight, shipments, delivery times, delays, article codes, article names;
- To handle stock
- and price requests;
- To answer standard product questions;
- To answer questions on invoices;
- To handle logístical complaints;
- To request for payment;
- To solve problems and / or draft a satisfying action plan and/or explain specific situations;
- To give (first line) technical support;
- To send relevant technical data, certificates, datasheets, manual;
- To follow up on delivery times and retours;
- To keep given promises to customers.
- To work closely together with internal departments (planning, shipment, store, accounting, technical service) to obtain all relevant and correct data.
- To create/update accounts and contacts;
- To check info in ERP ;
- To make profile price offers;
- To make project price offers;
- To draw up tenders, (commercial) return orders,;
- To double check order-entry;
- To fill in and follow up the order book, active order book management;
- To fill in the complaint database;
- To keep CRM data up to date;
- To inform order intake of placed orders and changes;
- To arrange shipments;
- To support the organization of trainings;
- To process realizations sheets;
- To coordinate end-year gifts;
- To coordinate the lending out of (DEMO) devices, folding walls,;
- To draw up consignment requests, -contracts and -proposals;
**Job Types**: Full-time, Regular / Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- SAP: 1 year (preferred)
- Sales support: 3 years (preferred)
**Language**:
- English (required)
Work Location: In person
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