Client Support Representative
2 months ago
CSR: Client Support Representative
Region: EU/ UK
Experience: 2.5 years - 5 years
Communication skills
- oral and written: Should be excellent.
Industry: Open
Role: Customer Service
1. Process customer complaints.
2. Address customer concerns and issues, escalating them as necessary for
job completion and customer satisfaction.
3. Maintain customer price list in order entry and invoice system.
4. Process customer orders, changes, returns and invoicing according to
established department policies and procedures.
5. Provide documentation to accounting for bill processing of air and sea
shipments.
6. Clear containers
7. Distribute weekly open purchase order reports to customers and manager.
8. 3PL inventory management and reconciliation.
9. Ability to work within a cross-functional team and matrix management
structure.
10. Strong attention to details.
11. Ability to perform multiple tasks in a fast-paced, team environment.
12. Excellent problem-solving skills and suggest solutions.
13. Ability to organize and prioritize workflow and to meet established
timeframes.
14. Strategic/ tactical planning and implementation capabilities.
15. Track open orders for lifecycle of the order.
**Salary**: ₹40,000.00 - ₹70,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 8850838382
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