Tele Calling Executive

6 months ago

Noida, India INCTRA Full time

We are seeking a dynamic and enthusiastic Telecalling Executive to join our team. As a Telecalling Executive, you will play a vital role in our sales and customer service efforts. Your primary responsibility will be to connect with potential customers over the phone, introduce our products/services, and generate interest and leads. You will be a crucial point of contact between the company and its clients, ensuring effective communication and building strong relationships.

**Responsibilities**:
**Outbound Calls**: Make outbound calls to prospective customers using a provided list, cold-calling techniques, or leads generated from marketing activities.

**Introduction**: Introduce our products/services and explain their features, benefits, and value propositions to potential customers.

**Lead Generation**: Identify and qualify potential leads by understanding their needs and requirements, and assessing their level of interest.

**Information Sharing**: Provide accurate and relevant information about our products/services to answer customer inquiries and address any concerns.

**Appointment Setting**: Schedule appointments for sales representatives with qualified leads to further discuss offerings and close sales.

**Maintain Records**: Keep detailed and organized records of customer interactions, including their preferences, objections, and outcomes.

**Follow-up**: Conduct timely follow-up calls to nurture leads and maintain customer engagement throughout the sales process.

**Targets and Metrics**: Meet or exceed daily/weekly/monthly targets for calls made, leads generated, and appointments scheduled.

**Customer Relationship**: Build and maintain positive relationships with potential and existing customers to foster trust and loyalty.

**Feedback Loop**: Gather feedback from customers regarding their experience and pass along valuable insights to improve our products/services.

**Requirements**:
**Communication Skills**: Excellent verbal communication skills with a friendly and persuasive demeanour.

**Listening Skills**: Ability to actively listen to customer concerns and tailor responses accordingly.

**Product Knowledge**: A clear understanding of the company's products/services to provide accurate information to customers.

**Persistence**: A determined attitude to handle objections, rejections, and challenging situations while maintaining professionalism.

**Time Management**: Effective time management skills to prioritize tasks, follow schedules, and meet targets.

**Computer Literacy**: Basic knowledge of using CRM systems, databases, and software for call tracking and recording.

**Team Player**: Willingness to collaborate with the sales and marketing teams to align efforts and achieve common goals.

**Ethical Standards**: Uphold high ethical standards in dealing with customers' information and company resources.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree is a plus.
- Previous experience in tele calling, telemarketing, or customer service is preferred.
- Familiarity with relevant sales techniques and call centre practices.

**Benefits**:

- Competitive salary and performance-based incentives.
- Training and onboarding to enhance your skills.
- Opportunity for career growth within the company.
- Positive and motivating work environment.

**Salary**: ₹8,245.24 - ₹12,120.30 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English required (preferred)

**Speak with the employer**
+91 9818416262

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