Tele Calling Executive

1 week ago


Hyderabad, India Keerthi Srinivasa Solution Pvt Ltd. Full time

Job Description:
We are seeking a motivated and customer-oriented Telecaller to join our team at Manchi Baphe. As a Telecaller, you will be responsible for handling incoming customer calls, addressing their queries, providing assistance, and promoting our restaurant's products and services. Your role will involve ensuring customer satisfaction, maximizing sales opportunities, and contributing to the overall success of our establishment.

**Responsibilities**:

- Handle inbound customer calls in a friendly and professional manner.
- Listen attentively to customers' queries, concerns, and requests.
- Provide accurate and detailed information about our restaurant's menu, specials, promotions, and services.
- Assist customers in placing online orders, making reservations, and processing payments.
- Resolve customer complaints or issues by offering appropriate solutions and ensuring a positive customer experience.
- Up-sell and cross-sell menu items, promotions, and add-ons to increase sales revenue.
- Maintain a comprehensive knowledge of our restaurant's offerings and stay updated on any changes or new additions.
- Ensure prompt and accurate documentation of customer interactions and transactions in the database or CRM system.
- Collaborate with other team members, including servers and managers, to meet customer needs and improve service quality.
- Strive to achieve individual and team sales targets and contribute to overall revenue growth.

**Requirements**:

- Previous experience in customer service or telecalling roles is preferred, but not mandatory.
- Excellent verbal communication skills with a clear and friendly phone manner.
- Strong listening and problem-solving abilities to address customer concerns effectively.
- Ability to work in a fast-paced environment, handle multiple tasks, and adapt to changing priorities.
- Basic computer skills, including familiarity with online reservation systems and payment processing platforms.
- Strong sales and persuasive skills to promote products, specials, and add-ons.
- Ability to work well independently and as part of a team.
- Flexibility to work shifts, including weekends and evenings.

**Speak with the employer**
+91 8080666574



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