Counselor- (Overseas Education)

2 months ago

Ahmedabad Gujarat, India M Square Media (MSM) Full time

**What You’ll Do**
- Need to have the country specific knowledge being that country as the study abroad destination that includes education pattern, eligibility criteria and other admission requirements, visa filing requirements, post visa and post landing services.
- Knowledge of multiple countries like, UK, USA, Canada, Australia, and others as the study abroad destinations would be an added advantage.
- Should have ability to gauge quality of inquiry and possibility of conversion (to register with MSM)
- Counsel students through various video conferencing modes like Google, Zoom, Microsoft Teams meet, etc. in a stipulated time while ensuring customer delight on the general and specific queries asked about study abroad destination.
- Should hand them over soft copies of counseling kits during the counseling session to enable them register with MSM
- Need to maintain smooth coordination with tele-callers, tele-caller manager, visa filing team and product trainers.
- Increase conversion from counseling to the registration, one of the important KPIs.
- Maintain and update database/CRM on daily basis.
- Know and implement company offerings for improved promotion and business development. Need to understand the need of cross selling and sell the offerings accordingly.
- Should be able to mitigate client dis-satisfaction by calling for the intervention of appropriate resources.
- Should be techno-savvy. Prior experience of working with any Ed-tech will be an added advantage.
- Collect and share service feedback from the earned clients and thus referrals for the new business.
- Have a strong follow up with prospective clients.
- Work independently with mínimal supervision
- Exercise sound judgment and maintain a high degree of confidentiality in all transactions

**Who We’re Looking For**
- Bachelors or Masters in any filed having very good communication skills in English, Hindi and local language (preferable but not mandatory). Education in counseling or psychology related filed will be an added advantage.
- Min. 1 year of experience in the similar role is preferable.
- Should be data-centric and action oriented.
- Should be able to keep counseling calls short, crisp and yielding.
- Should be open to working in shifts.

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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