Agm-nsa Service

Job Req ID: 42952- Location: Dehradun, IN- Function: VIBS- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Job Purpose**
- Churn - To ensure customer retention by driving operational intensity (across lead & lag indicators), in-depth analysis, implementing retention tools & best practices exchange, R&R, process interventions, automation & revamped VSD Model.
- Collections - To drive efficient collections and reduction in Bad Debt / DSO by creating a strong ecosystem to drive timely reconciliation, strong cross functional collaboration related to dispute resolution / Taxation / Invoicing, liquidating provisions & open BRS / suspense accounts, IT interventions, automation & tight governance
- NPS - To drive a high net promoter score by ensuring max customer responses, timely closures of detractor responses, improving customer connects and process / system corrections to build a benchmark customer experience
- Network Governance & Digital - 1. Network governance interlock 2. Network portal quality 3. Digital Adoption

**Key Accountabilities / Key Result Areas**
- (1) Subscriber churn (Mobility&IOT) < = MDT (Leadership Dashboard) (2) HVC churn < = MDT (Leadership Dashboard) (3) Coverage and TAT adherence of on-boarding process.
- (1) YTD AR reduction by 30% for mobility+IOT (against closing of Mar'23) (2) 102% collections against billing (3) Bad Debts < 1% (4) 100% compliance for BCFC
- (1) RNPS (Mobility) = 85 Pts (2) Customer Connect (Mobility) = 100% PAV / UAV / NSR (SMP)
- (1) 100% adherence to monthly connects at circle level & % compliance scores as per the quality audit of network portal (2) 15% reduction in Network CPKA (3) Digital dashboard targets for vibm.

**Key Accountabilities / Key Result Areas**
- (1) Subscriber churn (Mobility&IOT) < = MDT (Leadership Dashboard) (2) HVC churn < = MDT (Leadership Dashboard) (3) Coverage and TAT adherence of on-boarding process.
- (1) YTD AR reduction by 30% for mobility+IOT (against closing of Mar'23) (2) 102% collections against billing (3) Bad Debts < 1% (4) 100% compliance for BCFC
- (1) RNPS (Mobility) = 85 Pts (2) Customer Connect (Mobility) = 100% PAV / UAV / NSR (SMP)
- (1) 100% adherence to monthly connects at circle level & % compliance scores as per the quality audit of network portal (2) 15% reduction in Network CPKA (3) Digital dashboard targets for vibm.

**Core Competencies, Knowledge, Experience, Technical / Professional Qualifications**
- _Customer Facing Roles_
- _Good Communication Skills_
- _Should be able to Negotiate and Understand the Customer Needs_
- _Good Anaylytical Skills_
- _To be able to do a C Level Connect and discuss about the idustry parameterrs_
- _Prefrablly a MBA from an approved Institution_
- _Telecom Background is Preferred_

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership