S2p Global Process Owner Solution Center

6 months ago

Hyderabad Telangana, India Novartis Full time

About the role: A unique opportunity to join our S2P Team.
Your key responsibilities:

- Develop and implement global customer service strategies, policies, and procedures to ensure efficient and effective support for suppliers and buyers.
- Serve as the primary point of contact for escalated customer service issues, providing expert guidance and resolutions.
- Collaborate with cross-functional teams to identify areas for process improvement and implement solutions to enhance customer satisfaction and operational efficiency.
- Utilize Service Now platform to manage and track customer service requests, ensuring timely and accurate responses.
- Drive the adoption and optimization of chatbot technology to streamline customer interactions and enhance the overall user experience
- Monitor key performance indicators (KPIs) related to customer service, analyze trends, and implement corrective actions when necessary.
- Develop and deliver comprehensive training programs to customer service teams, ensuring a high level of knowledge and proficiency.
- Analyze and improve customer service processes to optimize efficiency and effectiveness.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

Essential Requirement
- Bachelor's degree in IT, Supply Chain Management, or a related field. Advanced degree is a plus.
- Minimum of 10-15 years of experience in supplier management, process roles, or related fields.
- Strong knowledge and hands-on experience with Ariba and SAP MDG is essential

Desirable Requirements:

- In-depth understanding of supplier management best practices, industry standards, and compliance requirements.
- Familiarity with emerging technologies and trends in the supplier management landscape, with a focus on improving user experience and quality.
- Proven ability to lead and manage cross-functional teams and drive process improvements in a global organization.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Finance

**Business Unit**

Global Finance

**Country**

India

**Work Location**

Hyderabad, AP

**Company/Legal Entity**

Nov Hltcr Shared Services Ind

**Functional Area**

Audit & Finance

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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