Us Payroll Processor

1 month ago

Hyderabad, India Square BPO Services Pvt Ltd Full time

**HRO Payroll Processor**

**Classification—Full Time**

**Salary Grade--Processor**

**Reports to—Payroll Supervisor or Team Lead**

**WORK FROM OFFICE & NIGHT SHIFTS**

Under the general direction of the Payroll Supervisor and/or Team Lead, the HRO Payroll processor coordinates and performs a variety of responsibilities necessary to support the payroll process for assigned client(s), could be multiple clients. The primary focus is timely and accurate processing and delivery of wages, while maintaining and completing the needed, research, cutoffs and deadlines. As the primary contact for their assigned clients, communication is a must, both written and verbal skills are required to efficiently interact with not only their assigned clients, but other functional areas, i.e., benefits, PST, tax, etc. Processing of both regular payrolls and off cycles are expected, in addition, they will be responsible for researching client and/or employee questions regarding pay checks and answering questions related to payroll.

The Payroll Processor is expected to function with general guidance or direction in accordance with ISSVC policies and procedures, relying on the management team as well as the payroll senior team for support.

**Essential Functions**
- Provides customer service to all clients, processes regular and supplemental payrolls with accuracy and timely responses to inquiries regarding the tasks associated with the payroll process in a professional manner.
- Research and investigate payroll issues per client specifications and keeps leadership updated.
- Ability to communicate with management, clients, and internal departments information that may be technical, complex, or sensitive in nature.
- Has a clear understanding of all aspects of the department and clients’ expectations.
- Ability to work independently with detailed instruction on general work assignments.
- Researches and analyzes customer information to determine root cause of errors and maintains strong, long-standing relationship with client.
- Accountable to maintain client specifics as changes are identified or warranted i.e., compliance, growth, systems, process improvement.
- Recognizes when and how to escalate situations as appropriate
- Acquire all necessary authorizations to finalize processing.
- Validate and balance all transactions uploaded and manually added into payroll.
- Maintains professionalism in all customer, team and business partner interactions
- Maintains client confidentially and protects operations by keeping information confidential.
- Works with leadership to cross train staff to support coverage when needed.
- Meets all department, client and banking deadlines.
- Other duties as assigned

**Competencies**
- Has the needed skills to work with any client, regardless of the concept or overall knowledge, and adapt their communication as needed.
- Accurately calculates a paycheck from gross to net with pre-tax and after-tax deductions.
- Understands the varying deductions within payroll, i.e., garnishments, benefits, data entry, etc.
- Accurately import time files and monitors correctness to assure accurate payroll.
- Understand and recognizes errors and makes corrections accordingly
- Deductive reasoning skills and the ability to see beyond the numbers
- Handles multiple tasks, switches priorities and focus as needed.
- Effective in time management.
- Reads and correctly applies current and new client updates to maintain compliance and customer service needs.
- Ability to analyze reports and interpret data for accuracy and inaccuracies.
- Collaborate with peers.
- Work within a team environment and independently.
- Excellent organization skills
- Understands general payroll regulatory compliance requirements.
- Basic customer service experience
- Requires general accounting and reconciliation knowledge as it relates to the payroll process.

**Required Education and Experience.**
- Graduation or equivalent to graduation is the minimum qualifications needed.
- Minimum of 3 to 5 years of related payroll experience
- Proficient in use of computers, Microsoft Excel, V-lookups and Pivot tables
- Strong written and verbal communication is desirable
- Masters in business management is preferred.

**Position type/Expected Hours of Work**
- This is a full-time position. Days and hours of work are Monday through Friday. Associate must be ready to work in a 24*7 environment. US Payroll process requires a night shift, US holidays will be applicable and associate needs to keep a flexible approach towards shift timing. Hours may need to be extended as per required and there may be weekend work required to complete the payroll process.

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary

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