Delivery Partner

2 weeks ago

Chennai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Flexible

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: Green belt certification swift Delivery Partner NEFT IMPS
- Business Unit Payments - India

Role Name Delivery Leader /Partner

Reporting to Delivery Head

Preferred Experience Range 15+ years of Relevant experience

Location Chennai (Spencer)

Shift Timings General Shift / India Banking days working

Band 7

**Responsibilities**:
Domain Leader with excellent Banking knowledge (India Payments Domain) to manage the

process & operations teams. Knowledge of RTGS, NEFT, SWIFT, IMPS desired.

Effective coordination with client stakeholders to discuss business critical volumes, service

metrics, complaints management

Analyzing & driving Cost and revenue opportunities projects.

Single point of management for all critical operational elements - People, Process & Client.

Manage account P&L, delivery on committed revenue goals and bring innovative solutions for cost

optimization

Deliver on account transformation goals using all available transformational levers including digital

solutions, cognitive automation as well as drive operations led efficiencies

Develop collaterals to position the account for high client satisfaction

Drive account / domain growth and handle complex transitions for quicker process stabilization

Amplify our contextual mastery through creation of showcaseable case studies in collaboration

with the Operations Delivery Leads

Perform other duties or participates in special projects as assigned.

Tacking & Monitoring the Financials and timely coordinating & updating the change control

documents.

Essential Requirements

Graduate / Post-graduate in any domain.

At least 15+ years of Banking related experience.

Sound knowledge & understanding of operational procedures in Payment, Receivables and

Account opening process. (RTGS, NEFT, IMPS)

Ability to identify opportunities to optimize / transform processes through Lean, Green belt or

Automation projects.

Ability to understand Market/Industry trends and derive meaningful insights.

Experience of Transformation delivery in business operations and familiar with transformation

tools / technology and Industry best-practices would be an added advantage

Strong written and verbal communication
- English and presentation skills

Ability to prioritize & organize tasks and manage time effectively

Willingness to embrace change in a fast-paced work environment

Flexible to work and manage 24*7 operations.

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