Helpline Executive

3 months ago

Kolkata West Bengal, India The Soumi's Herbal Product Private Limited Full time

Receiving high volume of calls from customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Helpline Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
- Transferring and escalating the calls to the appropriate department if needed, such as sales.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.

**Salary**: ₹8,086.00 - ₹8,500.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- Bengali (required)

Ability to Commute:

- KOLKATA, West Bengal (required)

Ability to Relocate:

- KOLKATA, West Bengal: Relocate before starting work (required)

**Speak with the employer**
+91 9147423069

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