Housekeeping Executive

5 months ago

Goa, India Hilton Full time

As a Housekeeping Executive, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire Hotel.

**What will I be doing?**

**Section 1 Main Duties**:

- In charge of Guest Floors and Public Areas.
- Take an independent in-charge of shift as and when required.
- Take a round of public area as and when required.
- Taking charge over from the previous shift
- Going through the logbook.
- Placement and briefing of staff.
- Taking the keys/pagers as per assigned area.
- Taking the status from the terminal/ departure room/ available rooms/ due out rooms/ Out of service rooms/ Out of order rooms/ VIP arrivals and In house guest rooms.
- Making the flower requisition as per VIP occupied and arrival rooms.
- Go up on the floors.
- Take a quick round of floors covered.
- Issuing of required guest supplies to the boys, checking of trolleys and candies, assigning of extra cleaning, passing of important messages, briefing, passing on the floor status.
- Checking of the guest landing area, corridors, and service landing.
- Checking of rooms as and when serviced.
- Checking the maintenance and registering the calls in the system.
- Cross checking of mini-bar and maintenance whether done, if not follow up for the same.
- Making store list for weekly supplies as per occupancy.
- Releasing departure rooms on priority.
- Checking all the blocking and VIP's.
- In case of any cleaning card request, ensure the room cleaning is done on priority.
- Checking the occupied room; in case the if the guest is inside the room then speak to the guest to check if he is comfortable with the service.
- Sending down the sorted soiled linen in laundry for washing.
- Attending to departmental briefing.
- Take the occupancy for the evening; ensure no departures left on floor.
- Completing of the register, noting down the pending job of the particular day.
- Clear all the departures from floors only.
- Checking of garbage before sending it down to the garbage room
- Ensure that the trolley and the caddy is properly stacked with supplies and linen for the evening service.
- Ensure all the equipment's are clean and are in working condition.
- Pantry and service landing is cleaned before leaving the floor.
- Take 5 minutes briefing and other points before winding up from floors.
- Register lost and found property.
- Log down the messages for the next shift.
- Depositing the keys/ pagers and signing the register.
- Report for the day.

**Section 2 General**:
**Financial**
- Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
- Ensure current knowledge of key hotel and department financial targets
- To maintain a working knowledge of key costs associated with the department
- Assist in the preparation of budgets and /or forecasts if required.

**Customer**
- Sets an example for all staff concerning customer recognition.

Employee Development
- To help identify department training needs, and recommend on job and theory Training programs for the employees to Department Head.
- Personally conduct and participate in any scheduled training or development programs
- Assist in building of an efficient team of junior employees by taking an active interest in their welfare, safety, and development.
- To spot check, daily performance of all staff to determine need for action or follow-up and ensure corrective training where required.
- Fully support the Departmental Trainers function
- To conduct Employee Performance Appraisals if required, to review employees' past performance and particular emphasis on areas for development.
- Is an excellent people manager and shows respect to all staff to gain their respect.
- To assist in department's Orientation Programs for new employees to make sure they understand the standards, policies, and procedures of the department.
- To inform next level of all commendation or disciplinary actions taken.

**Administration**
- Assists in any inventory / stock taking as / when required.
- Ensures that all projects, departmental reports, schedules, are completed accurately and punctually.
- To participate in monthly staff meetings and daily follow up action briefings
- To assist in updating sections of the Departmental Operations Manual when required.
- Ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity / multi skilling is maximized to control payroll costs.
- To actively participate in CAPS, GSTS projects.
- Be demanding of quality-focused standards and not accept those below hotel specifications.
- Relieve any colleagues or assume “in charge” role as directed by next level superior.
- Demonstrate full working knowledge of all duties and tasks in the place of work.
- Provide a friendly, courteous and professional service at all times to both internal and external customers.
- Is visible and demonstrates ‘Hands On' a

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