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Supervisor, Benefits Operations

4 weeks ago

Hyderabad Telangana, India TriNet Full time

Supervisor, Benefits Operations (India)

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

**A Brief Overview**

**Locations**
India (In-Office)

**What you will do**
- Lead, mentor, and develop a team of benefits specialists.
- Set performance goals and conduct regular performance reviews.
- Foster a positive and collaborative team environment.
- Provide education and guidance to colleagues on benefits processes.
- Serve as the primary point of contact for benefits inquiries for other Internal teams.
- Resolve complex benefits-related issues and escalate as necessary.
- Oversee the daily operations of the benefits administration team
- Ensure compliance with company policies and relevant US Insurance laws
- Manage the accuracy and efficiency of enrollments, changes, updates, and termination of benefits.
- Maintain relationships with Trinet partners and other benefits vendors.
- Ensure timely and accurate communication with vendors regarding client issues.
- Generate and analyze reports on platform utilization and performance.
- Provide insights and recommendations to senior management based on data analysis.
- Monitor and report on the effectiveness of benefits processes.
- Performs other duties as assigned
- Complies with all policies and standards

**Education Qualifications**
- Bachelor's Degree or equivalent experience required

**Experience Qualifications**
- Typically 3+ years in a product operations, customer service, or similar role required
- Typically 1+ years Previous experience in a Team Lead role is preferred

**Skills and Abilities**
- Excellent critical thinking and problem-solving abilities
- Solution oriented and proactive approach to tackling issues, with an ability to identify new opportunities, synthesize information quickly, and prioritize effectively to increase efficiency.
- Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts
- Excellent communication and presentation skills
- Strong attention to detail, ownership of work, and tremendous project/time management skills
- Integrity in handling confidential and sensitive information
- Experience in optimizing processes and increasing efficiency
- Knowledge in US Health Insurance

**Work Environment**
- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.