Account Services Rep

2 weeks ago

Noida, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Challenge
This position is part of the Adobe Customer Experience Onboarding Team (Digital Marketing) and is mainly responsible for working directly with new customers to introduce them to Adobe. They will engage all customer and Adobe parties involved to plan the kick-off call, account team review, service options, training, and support team. Onboarding Specialist will need to work with multiple Adobe teams and coordinate efforts with other internal team members. Successful Onboarding Specialists have excellent interpersonal skills and project management skills. What you’ll do
Act as the central client point of contact for new customers after contract is signed and resources deployed.
Understand and communicate to Adobe Teams the account profile and goals of onboarding.
Manage onboarding project schedule for all new customers.
Manage all day-to-day administrative onboarding activities of a given Account from inception to closure.
Maintain regular communication with both the customer and internal teams, and constantly handle external & internal customer expectations.
Achieve customer happiness through successful delivery of defined project scope.
Work with third-party subcontractors and technology partners as the need arises.
Capture and communicate experiences in formal post-mortem, lessons learned, standard methodologies and resources back into the Onboarding Practice.
Communicate confidently and proactively throughout the project lifecycle.
Lead multiple engagements simultaneously
Manage expectations appropriately and keep projects on schedule and within scope. What you would need to succeed
4-5 yrs of experience in working with customers, Min. education qualification should be graduation
Self-managed, responsive, and dedicated to client success.
Excellent problem-solving skills, with an ability to identify issues, seek them quickly and well, and know when to rely on internal resources to assist.
Strong conflict resolution and negotiation skills.
Organizational skills to be able to coordinate complicated multiple projects.
Professional demeanor, ability to work well with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs
Exposure to a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.
Strong data gathering and analytical skills.
Ability to handle in an environment of ambiguity with complementary teams
Ability to learn quickly, be a great teammate, and handle change effectively
Should be open to work in any timezone
Understanding of Digital Marketing products will be preferred More reasons why Adobe life is the good life
Work in a place that nurtures great leaders throughout the organization. A company that understands that product innovation comes from people innovation.
Nurture your brain and grow your skills with our educational assistance program.
Take off for a four-week sabbatical after five years of employment.
Give to your favorite cause each year, and we’ll match your charitable donation
Those “best places to work” lists love us (in multiple countries).
Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.

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