International Bpo Call Centre
4 weeks ago
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLAs & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 8054722300
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