Helpdesk Support Coordinator
2 weeks ago
**Responsibilities**:
- Create support tickets in the support software, ensuring accurate and detailed information.
- Provide first-level remote support to clients, troubleshooting technical issues and offering solutions.
- If the issue cannot be resolved remotely, assign the support tickets to the corresponding on-site engineer.
- Coordinate with on-site engineers to ensure timely and effective resolution of support tickets.
- Maintain documentation of support requests, resolutions, and any relevant communication withclients.
- Close support tickets once the issues have been resolved to the client's satisfaction.
- Prepare daily ticket details, including ticket status, resolution time, and any outstanding issues.
**Requirements**:
- Proven experience in a helpdesk support role or similar customer service-oriented position.
- Technical knowledge and understanding of common IT systems, software, and hardware.
- Familiarity with support ticketing systems and processes.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to prioritize and manage multiple support tickets simultaneously.
- Effective coordination and collaboration skills to work with on-site engineers and clients.
- Attention to detail and commitment to maintaining accurate documentation.
- Flexibility to work occasional off-hours or weekends to address critical support issues.
**Job Types**: Full-time, Permanent
Shift:
- Day shift
Application Question(s):
- Please tell us your current salary (Monthly)
- Please let us know your expected salary (Monthly)
- We must fill this position urgently within 30 days. Can you start immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 2 years (required)
- total work: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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