Storage Admin

7 months ago

Noida, India IBM Full time

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As a Storage/Backup Admin - Level2, you will be placed at customer location and will have to demonstrate expertise in Storage/backup domain along with related H/W and S/w devices. You will be involved in troubleshooting and operational maintenance of Server and software. You are expected to work on Infrastructure/ OS /Software. Virtualization, solutions based on any vendor hardware /vendor operating system with little or minimum support from superiors. E.g. include: Skills on Storage/TSM. Typical examples of the other deliverables would be of deploying, managing and implementing Storage/TSM solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.

**Responsibilities**:

- To ensure performance of the Storage infrastructure systems
- Good understanding of SAN/ NAS Products Monitoring of the SAN/NAS devices for availability
- Perform storage user administration.
- Perform disc quota and rights or permission administration
- Configure port setting and port zoning Coordinate with the hardware vendor for addition, de-letion or modification of RAID configuration
- Perform physical disk management.
- Create and map Logical Unit Numbers (LUN) and volumes to different servers based on the inputs provid-ed
- Configure and allocate the required storage capacity based on inputs provided.
- Hands on Experience in Lun Creation and Mapping
- Hands on Experience in SAN Zoning
- Good knowledge in SAN Switches
- High availability set-up - configuration and administration
- Troubleshooting and managing of ISCSI and FC SAN environment.
- System administration experience in data centre environment handling multiple domains.
- Knowledge on ITIL processes like Incident management, Problem Management and Change Management processes.
- Ready to work on 24/7 shifts to support client requirement.

Required Technical and Professional Expertise
- Experience in IT infrastructure projects, planning, implementation, and administration across multiple domains, as well as experience in end
- to-end IT Operations.
- Monitoring the entire IT Infra of Servers, Storages, SAN Switches.
- Good knowledge on virtual environment.
- Configure, Manage and troubleshoot various administrator roles as described above.
- Should be able to update/upgrade firmware’s/drivers on any of this hardware and software. Should have good experience in implementation and troubleshooting of complex issues.
- A general understanding of Networking technologies.
- Ability to lead related to IT changes, IT setup and new process setup by coordination with multiple arms of IT team.
- Documentation skills for generating process and procedure documents for preparing required reports and presentations.
- Be Part of all Technical discussions and review the changes to be implemented. Preparing Root Cause Analysis.
- Working with respective OEMs and derive the calls to resolution. Reporting and analysis of day-to-day tasks.

Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform

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