Quality Executive
1 day ago
**Job Title**: Quality Executive - BPO
**Experience Level**: 1.5years to 2.5years
**Interview mode**: F2F only
**Job Location**: Gurgaon, Udyog Vihar Phase-4
**Interview Location**: Noida Sec-94
**Key Responsibilities**:
- Monitor **data**and other communications for quality assurance.
- Analyze data to ensure compliance with company and client-specific guidelines.
- Identify gaps in processes and recommend corrective actions.
- Prepare and maintain quality reports and dashboards.
- Highlight trends, performance issues, and areas for improvement.
- Share actionable insights with the operations team and management.
- Collaborate with team leads and trainers to refine processes.
- Suggest improvements in workflows to enhance efficiency and effectiveness.
- Participate in calibration sessions to ensure alignment on quality parameters.
- Ensure all quality protocols and procedures are followed.
- Document audit results, non-compliance, and corrective actions.
- Maintain up-to-date records of quality reviews and training sessions.
**Required Skills & Qualifications**:
- Bachelor’s degree in any discipline.
- **1.5 - 2.5 years** of experience in quality assurance or a related role in the BPO industry.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Familiarity with quality management tools and frameworks (e.g., Six Sigma) is a plus.
- Attention to detail and ability to work under mínimal supervision.
**Key Competencies**:
- Ability to evaluate large volumes of data with precision.
- A customer-focused mindset with a commitment to delivering excellence.
- Strong interpersonal skills to liaise effectively with diverse teams.
- Proactive and self-motivated with a drive for continuous improvement.
**What We Offer**:
Competitive salary and benefits package.
Opportunity to work in a dynamic and innovative environment.
Career growth and development opportunities.
Supportive and collaborative team culture.
**Job Types**: Full-time, Permanent
**Interview Location**: 2615A - 2616, 26th Floor, Supernova Astralis, Sec 94, Noida, UP, 201301
**Application Process**:
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹21,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Day shift
**Experience**:
- Data management: 2 years (required)
- Quality management: 2 years (required)
- Monitor data: 2 years (required)
- Analyze data: 2 years (required)
- Data quality check: 2 years (required)
Work Location: In person
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