Production Support

3 weeks ago


Mumbai, India IDFC FIRST Bank Full time

Job Title - Production Support(Junior Role)

Place of work - Mumbai

Business Unit - Corporate Function

Function - Information Technology

**Job Purpose**:
IDFC First Bank is looking for Salesforce Production Support Analyst who likes complex challenges and is efficient problem solver.

**Roles & Responsibilities**:

- Provides production user support for the Salesforce system in Admin Role
- Experienced and has strong familiarity with Lightening, Reports, Workflows and Security.
- Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
- Tracks and responds to inquiries, problems and request for information.
- Track, monitor and resolve production tickets on timely manner within SLA.
- Identifies problem causes and provides resolution or escalation.
- Salesforce admin responsibilities such as data migration or manipulation.
- Knowledge of APEX and SOQL although advance coding skills not required.
- Ability to read, analyze logs and pinpoint the issue.
- Raise Case with Salesforce in case of issues with Salesforce.

**Educational Qualifications**:

- Bachelor’s degree in computer science., B.Tech or above

**Experience**:

- Minimum 2 - 3 years of experience in production support of Salesforce Admin Role.
- Hands on experience with SQL, Reports, Workbench and Data loader.
- Very good understanding of Salesforce security.
- Experience in ticketing system such Service Now or any other.


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