Customer Success Associate
3 weeks ago
**JOB DESCRIPTION**:
***
- Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.
- Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.
- Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.
***
***
**JOB REQUIREMENTS**:
**_ _**
**_ Key Accountabilities_**
***
- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities
- Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
- Proactively take ownership and work tickets
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
- Escalates support requests (phone/ticket) according to escalation procedures
Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
- Responsible for adhering to company security policies and procedure as directed.
- Utilizing business knowledge, networks and commercial acumen to see tickets through to completion
**_ Key Performance Indicators _**
**_ _**
- Ticket workload completed
- Customer satisfaction. Based on NPS Ticket score
- Performance accuracy measures
- Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
- Engagement of every customer within their customer base
- Ticket and workload management
**About Rackspace Technology**
**More on Rackspace Technology
-
Customer Success Associate
4 days ago
gurgaon, India Infosec Ventures Full timeSr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...
-
Customer Success
7 days ago
Gurgaon, India Fretron Private Limited Full time**Roles and Responsibilities**: - Assist the Customer Success (CS) Team in managing clients to the best of their abilities. - Working with the CS team for each of the Client's life-cycle stages i.e. Onboarding, Adoption, Engagement, Data analysis, Value Delivery (regular and custom reports, business analysis) - Clearly communicate and guide customers on...
-
Associate, Member Success
4 weeks ago
Gurgaon, India Gerson Lehrman Group Full timeMember Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which...
-
Associate Customer Success Executive
7 days ago
Gurgaon, India Builder.ai - What would you Build? Full timeThe key responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, he/she will work directly with clients to help solve their problems and ensure their satisfaction while they are an...
-
Customer Support Associate
4 weeks ago
Gurgaon, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
-
Customer Success Executive
7 days ago
gurgaon, India Hopcharge Full timeJob descriptionJob Title :- Customer Success ExecutiveExperience :- 1yearsLocation :- Gurgaon, HaryanaKey Skills :- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...
-
Customer Success Associate
4 weeks ago
Gurgaon, India vertex global services Full time**PURPOSE OF POSITION** **PRIMARY DUTIES AND RESPONSIBILITIES** - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased products. **WORK...
-
Customer Success Associate
7 days ago
Gurgaon, India dazzlelect Full time**PURPOSE OF POSITION** **PRIMARY DUTIES AND RESPONSIBILITIES** - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased...
-
Customer Success Associate
6 days ago
Gurgaon, India vertex global services Full time**PURPOSE OF POSITION** **PRIMARY DUTIES AND RESPONSIBILITIES** - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased...
-
Customer Service Associate
4 weeks ago
Gurgaon, India Cyitechsearch LLC Full time**Department**: Operations **Designation**: Customer Success Associates (Voice Process) **Campaign Type**:Domestic **Total Number of Openings**: 150 **Role & Responsibilities**: **Skills Required**: - Average Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Male and female both can apply - Should be...
-
Associate - Customer Delight
7 days ago
Gurgaon, India Mobilution Full timeFrom 0 to 3 year(s) of experience - ₹ 2-3 Lacs P.A. - Gurgaon/GurugramPOSITION Associate - Customer Delight ROLE - Individual Contributor LANGUAGE REQUIRED - English + Hindi/Tamil/Kannada/Spanish WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram WORKDAYS - 6 days’ Work From Office (Rotational WO’s & Shifts) SHIFT TIMINGS - 24 -...
-
Customer Success Associate
7 days ago
Gurgaon, India Place Assured Consultants Full timeIndustry: BPO / KPO- Experience: 0-1 Year- Qualification: HSC to Any Graduate- Working: Full time- City: Sector 19, Gurgaon, Haryana- Salary: Rs. 15000-19000
-
Customer Support Associate
4 weeks ago
Gurgaon, India Kareer hub Full timeHiring for Customer support associate for a leading MNC, Please find the details below: Profile : Customer support associate Salary upto 40 k Locations : Delhi / Gurgaon / Noida - **Call Sana : 9650005227**_ **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: -...
-
Senior Customer Success Manager
7 days ago
gurgaon, India FieldAssist Full timeOur success is in the success of our customers. Only you can make that happen.A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.About...
-
Associate || Customer Experience
4 weeks ago
gurgaon, India Zomato Full timeWe are on the hunt for our next Customer Service Champion!As part of the Zomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to...
-
Customer Service Associate
4 weeks ago
Gurgaon, India MVS Recruitments Full timeNeed a Customer Service Associate Location - Gurgaon sec-59 Experience - minimum 6 Months. Salary - 25 to 30k Working Days - 5 Days ( Saturday work from home ) Qualification - Any Graduate Plz contact at 8851203890 And WhatsApp at 8851203890. **Job Type**: Regular / Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell...
-
Customer Support Associate
6 days ago
Gurgaon, India Essence Studios Full timeCustomer service associate Handling outbound calls Experience:1-2 years Good English and Hindi communication skills. Salary Bracket: 15k-20k **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹12,191.57 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Ability to commute/relocate: - Gurgaon,...
-
: Customer Service Associates
4 weeks ago
Gurgaon, India Hemocean outsourcing Full timeCustomer Service Associates Job Location: Gurgaon (WFO) Education Qualification: Graduates/Undergraduates Work Experience: Experienced and freshers both can apply **Job Type**: Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Flexible shift - Morning shift Supplemental pay types: - Performance...
-
Customer Contract Associate
7 days ago
Gurgaon, India Orange Business Full time**About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...
-
Customer Experience Associate
4 weeks ago
Gurgaon, India Scalent Solutions Full time**A home grown oral D2C brand featured on Shark Tank India**: **TYPE OF JOB**: Full-Time **Job LoCATION**: Gurugram We are looking for a customer experience associate to join our team with the objective of serving our customers better and proactively. **Job Responsibilities**: - Analyzing customer feedback on product ranges and new releases, as well as...