International Voice Process- Gurgoan

2 weeks ago

Gurgaon, India 2COMs Full time

Looking for Any UG/Graduate having experience in customer service who can:

- Assist customers via the inbound/outbound calls received
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization’s internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained

**Requirements**:
**Qualifications**:
Regular Graduate with 1year & above experience
High School pass out or Under graduate with 18months and above experience in international voice

**Knowledge/Experience**:

- 1 years & above of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center - Preferred)
- Excellent telephone manner/interpersonal skills
- A customer focused, enthusiastic and flexible approach
- Ability to work in a targeted environment
- Good problem solving, questioning, negotiating and influencing skills
- Adaptable to change and ability to work under pressure
- Ability to work to a high degree of accuracy
- Consistently high standard of time keeping and attendance
- Basic keyboard proficiency

Ability to handle high profile clients and escalation queues
- Ability to answer General queries

**Benefits**:

- CTC: Salary Upto for UG 4.2 LPA + incentive+Allowances+CAB
- : Salary Upto for Graduate 6 LPA + incentive+Allowances+CAB

**Job Information**:
Salary

**300000 - 500000**
***

Work Experience

**Experienced**
***

City

**Gurgoan**
***

State/Province

**Haryana**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**122004

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