Sdet - 1

6 months ago


Bengaluru, India [24]7.ai Innovation Labs Full time

About [24]7.ai
[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.
No matter what industry, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact you can be a part of.
Our promise is to out-perform on every metric for our customers.
- 70% Service Automation
- 20%+ Cost Per Contact Savings
- Commercial model aligned to customer value
- 10+ year average customer tenure*
- 97% CSAT
- 150+ Enterprise customers

Our company DNA is based on 20 years of contact center experience with a cloud-native CCaaS platform powered by industry-leading conversational AI, over 173 patents and a fully managed CXaaS offering.
We are a global leader in technology, contact center operations and great place to work, recognized by industry analysts:

- Leader in Forrester Wave for Conversational AI 2021
- Leader in Ovum Intelligent Virtual Assistant 2021
- Leader in Everest CXaaS 2021
- India's Best Workplaces for Women 2021
- Top 20 Best Places to Work for Women (Guatemala)
- Philippines Best Employer Brand Award 2020

In addition to the above, reinforcing our company values is key.
At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world’s leading brands connect with their customers.

**About [24]7.ai**:
[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

[24]7.ai Headquartered in San Jose, California, USA with R&D centers in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

**Brief about Opportunity**:
The Software Engineer will be a member of the team driving test automations for [24]7 platforms. As part of test automation team you will be also responsible for ensuring the quality and reliability of [24]7’s award-winning solutions for Fortune 500 companies. Responsibilities include designing and developing new components for automation frameworks, UI components for monitoring dashboards and numerous supporting infrastructure services.

**Work mode**: Preferably Hybrid model - Bangalore (Open for Remote option as well)

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Systems, or related field
- Very good at Problem solving skills: Aptitude, Analytical skills
- 2+ years of experience in Software testing - Both Manual & Automation testing.
- Hands-on work experience in automation testing - UI & APIs.
- Good exposure in Selenium, TestNG framework OR Similar.
- Hands-on experience in Testing Web Service and API using any open source tools/ frameworks
- Hands-on in any Object Oriented programming language like Java / JavaScript / Python
- Software debugging, testing, and documentation.
- A good team member with whom others enjoy working
- An intelligent person who loves solving challenging problems
- A self-driven person that gets things done and sees tasks through to completion
- Excellent verbal and written communication skills.
- Capable of delivering a few competing priorities with little supervision.

Preferred Skills (Good to Have)
- Knowledge of web technologies, including web services/REST, HTML5, web browsers, Object-oriented JavaScript,
- Knowledge of frameworks like React is a plus
- Knowledge of runtime platforms like NodeJs
- Experience in Popular automation frameworks (Selenium, Web driver etc.)

Responsibilities/Duties
- Design and de


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