Executive - Customer Service

5 months ago

Pune, India Toll Group Full time

Company Description

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
**As an Executive
- Customer Service, your primary duties and responsibilities will include**:

- Adhering to toll compliance regulations.
- Managing customer service for Sales and Nomination shipments in Pune. Negotiating rates with carriers and overseas networks. Handling pricing for Sales business, Toll counterpart, agents, and customs.
- Maintaining shipment count and profit reports for Pune shipments.
- Booking shipments based on agreed rates and contracts.
- Ensuring payment before releasing documents for COD customers.
- Improving customer satisfaction through quality service. Monitoring clearance and timely delivery of shipments.

**About you**:
**To be successful in this role, you will need**:

- Prior experience in managing customer service for sales and nomination shipments in Pune. Negotiating rates with carriers and overseas networks.
- Booking shipments based on agreed rates and contracts.
- Improving customer satisfaction through quality service. Monitoring clearance and timely delivery of shipments.

**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.

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