Avp / Dvp - Customer Service - Projects - Bank
3 months ago
**Job Category**:BankingFinancial ServicesNBFC**Job Type**:Full Time**Job Location**:Mumbai**Salary Range Offered PA**:22 lacs-25.5 lacs**Experience in Years**:10yrs-16 yrs**Educational Qualifications**:CAMBAR**eporting - SVP - Customer Experience & Service Delivery**
Job Role:
- Drive key automation projects of the Service and CX function of Wholesale banking group
- Gathering information from users of various departments like Service team, Product team, Process team, Ops Team, for preparation of BRD/RSD by BSG/IT/Partners/ Project team
- Prepare framework for movement/automation of the existing processes into CRM (Salesforce) covering from start point i.e. customers approaching through various channels to the closure of the request.
- Coordination with various departments/cross functional teams for sign off to execute projects as per requirement
- Identifying opportunities for automation/solutions to reduce redundancy and eliminate duplicate activities, complexity, manual activities and curbing handoff points and improving efficiency/productivity of customer facing service employees
- Keeping customer and employee effort score low and improve experience by enabling simpler UI’s and eliminating scope of human errors.
- Identify proactive servicing projects, create digital service roadmap to reduce requests and enable self-service for customers
- Driving/meeting project deadlines in close coordination with Project teams / vendors / partners
- Conducting UAT’s, giving sign offs for BRD’s / FSD’s, go live post UAT, user guides / arranging user trainings, system launch and driving usage of systems launched
- Competition benchmarking within and outside industry
BRD -Business Requirement Document, RSD -Requirement Specification Document, FSD - Functional Specification Document, CRM - Customer Relationship Management System
Job Requirements:
- CA/MBA with 5-8 years of experience
- Attention to detail - for identifying operational misses and process gaps
- Prior experience of CRM configuration, process design, understanding of corporate banking requirements will be preferred.
- Prior experience of working on Salesforce CRM will be preferred
- Good communication and leadership skills
- Working knowledge of Microsoft Office (Word, Excel & PPT)
- Prior experience / interest in managing customer issues and driving for improving processes is a must.
- Inquisitive about existing processes - can find his / her way through the organization
-
Avp /dvp
3 months ago
Mumbai, India Talent Leads HR Solutions Full timeOpening: 1 Nos. - Job ID: 41369 - Employment Type: Full Time - Reference: TLH-9346 - Work Experience: 15.0 Year(s) To 22.0 Year(s) - CTC Salary: 55.00 LPA TO 65.00 LPA - Function: ITES / BPO / KPO / Customer Service / Operations - Industry: Banking/Financial Services - Qualification: Any - Any Graduation; CA - CA; MBA/MMS/MPM/PGDM - Finance - Location: -...
-
Avp/dvp - Sme Structured Finance Execution - Bank
3 months ago
Mumbai, India AimsHR Full time**Job Category**:AVP/DVP Structured finance Execuation**Job Type**:Full Time**Job Location**:Mumbai**Salary Range Offered PA**:28 L -37 L**Experience in Years**:5 -10 yrs**Educational Qualifications**:CA 1st AttemptMBA (from top tier institutions)About the Company/Business Debt Capitals Market (DCM) team is part of the Wholesale Banking Group. The team...
-
AVP/DVP Compliance
2 days ago
mumbai, India Michael Page Full timeOpportunity to work with a leading NBFC Opportunity to work directly with senior management About Our Client Our client is a leading NBFC with brand presence in over 100 global markets and employing over 15000 people Job Description * Serve as the primary point of contact for retail business compliance * To review retail products/ new...
-
AVP/DVP Compliance
1 week ago
mumbai, India Michael Page Full timeOpportunity to work with a leading NBFC Opportunity to work directly with senior management About Our Client Our client is a leading NBFC with brand presence in over 100 global markets and employing over 15000 people Job Description * Serve as the primary point of contact for retail business compliance* To review retail products/ new...
-
Avp
3 months ago
Mumbai, India Deutsche Bank Full time**Job Title**:AVP- Developer **Corporate Title**:AVP **Location: Mumbai** **Role Description** A techno functional skillset (i.e.Finance and coding knowledge) required to understand Finance processes and create end to end automation / provide support for Finance. **What we’ll offer you** As part of our flexible scheme, here are just some of the...
-
Avp Investment Banking
4 months ago
Mumbai, India GOG Analytics IT Full time**AVP - INVESTMENT BANKING(IB)** **SALARY RANGE: 35 LPA** **EXP: 7.5+ YEARS** **Location: Andheri east, Mumbai** Below is our company profile and Job Description. Pranjal Corporate Services Private Limited creates value for mid-cap to large-cap corporate clients in the field of Investment Banking and Corporate Finance. Pranjal offers a diversified set...
-
Avp /dvp - Customer Experience - Wholesale Banking
3 months ago
Mumbai, India AimsHR Full time**Job Category**:BankingFinancial ServiceNBFC**Job Type**:Full Time**Job Location**:Mumbai**Salary Range Offered PA**:22lacs-25.5 lacs**Experience in Years**:7yrs-16 yrs**Educational Qualifications**:CAMBAJob Role: - Responsible for driving improvement in customer experience for Wholesale Banking Group (WBG) covering Corporate, Institutional and Investment...
-
Dvp - HRbp with a Leading Bank
3 months ago
Mumbai, India Skillventory Full time**DVP - HRBP with a Leading Bank**: - From 6 to 10 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** Key Responsibilities: - Strategic HR Planning: Collaborate with business leaders to understand their goals and challenges, and develop HR plans and initiatives to address them. - Employee Relations: Handle...
-
Debt Capital Market
4 weeks ago
Mumbai, India The Premier Consultants ( Recruitment Company ) Full timeThis is regarding opening with a Leading Pvt. Bank as an AVP/DVP - Sales - Loan syndicationDesignation: AVP/DVP- Sales - Loan syndicationExperience: 7+ years of work experience in loan syndication and loan sales with BFSI industryLocation: MumbaiJob Role:Proficiency in assessing credit and financial models of potential transactions that our bank would...
-
Debt Capital Market
4 weeks ago
Mumbai, India The Premier Consultants ( Recruitment Company ) Full timeThis is regarding opening with a Leading Pvt. Bank as an AVP/DVP - Sales - Loan syndicationDesignation: AVP/DVP- Sales - Loan syndicationExperience: 7+ years of work experience in loan syndication and loan sales with BFSI industryLocation: MumbaiJob Role:Proficiency in assessing credit and financial models of potential transactions that our bank would...
-
Nbfi Avp
2 weeks ago
Mumbai, Maharashtra, India Deutsche Bank Full time**NBFI AVP**: **Job ID**:R0352464**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-16**Location**:Mumbai**Position Overview**: **Job Title: NBFI AVP** **Location: Mumbai, India** **Role Description** Risk division has a fundamental responsibility to protect the Bank. With group-wide responsibility for the management and control...
-
Bsg:team - Retail Assets, Bharat Banking
3 months ago
Mumbai, Maharashtra, India Axis Bank Full time**Team - Retail Assets, Bharat Banking, Enterprise Functions** **INTERNAL USAGE**: **No. of Vacancies**: - 1**Reports to**: - VP/SVP**Is a Team leader?** - Y**Team Size**: **Grade**: - M/SM/AVP**Business**: - BSG**Department**: - BSG**Sub**Department**: - Retail Assets, Bharat Banking, Enterprise Functions**Location**: **About Business Solutions Group...
-
Dvp - HRbp - Contact Center - with a Leading Bank
4 months ago
Mumbai, India Skillventory Full time**DVP - HRBP - Contact Center - With a Leading Bank**: - From 7 to 12 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbai, Mumbai Suburban, Thane, Navi Mumbaior **Roles and Responsibilities** **Job profile**: - Responsible for Contact Center Vertical Lead a team of HR BP’s and Partners with Business to align HR strategy with business...
-
Avp
5 months ago
Mumbai, India Deutsche Bank Full time**Job Title: DDP Division, Deutsche Bank AG - AVP** **Location: Mumbai** **Role Description**: The Regulatory Management Advisor provides support in managing relationships and engagement with regulatory authorities. They assist in the facilitation of meetings between the business divisions and/or infrastructure functions and external regulators and...
-
HRbp Avp Global Bank
4 months ago
Mumbai, India The Edge Asia Full timeOur Client a Global Bank is a leading international financial institution with a strong presence in Mumbai, India. Committed to delivering exceptional financial services and fostering a dynamic work environment, we are currently seeking a highly skilled and experienced HRBP at an AVP level. **Key responsibilities**: Strategic Partnership: - Collaborate...
-
Avp -investment Banking
4 months ago
Ghatkopar, Mumbai, Maharashtra, India Enrolsy Full timeWe're Hiring **AVP: Investment Banking **for A Leading Chartered Accountant Firm! **Qualification**: CA/MBA/Inter CA **Job Location**: Ghatkopar, Mumbai. **Gender**: Male / Female **Job Descriptions**: Building financial models, pitch presentations, teasers, information memorandum etc Scout for business opportunities in Investment Banking...
-
Legal Counsel
1 week ago
Mumbai, Maharashtra, India Deutsche Bank Full time**Legal Counsel - AVP**: **Job ID**:R0318104**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-13**Location**:Mumbai**Position Overview**: **Job Title: Legal Counsel - AVP** **Location: Mumbai, India** **Role Description** - Your role will be to provide legal services with respect to the financial products transactions undertaken...
-
Avp
4 months ago
Mumbai, India Deutsche Bank Full time**Job Title - AVP** **Location - Mumbai** **Role Description** The Jobholder report to VP - Deputy Head Securities & Custody Operations, in terms of guidance and authority and is guided by him/her in terms of strategic issues, compliance, etc. However the jobholder should be able to independently interact with Internal/External parties and is expected to...
-
Avp - Ho Reporting
3 months ago
Mumbai, India MUFG Bank, Ltd., Mumbai Branch Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Avp
3 months ago
Mumbai, India Deutsche Bank Full time**Job title: Global Reporting - Management Reporting AVP** **Location: Mumbai** **Role description**: The team ensures timely and accurate financial reporting to senior management / regulators / auditors / other relevant stakeholders. It works closely with the Group/ divisional / regional CFOs to provide insight and analysis over the financials and accounts...