Tam Security

1 month ago

Hyderabad, India Connectio Full time

Technical Support Engineer - TAM Security | Full-time | WFO | 5+ Years | Hyderabad

Job description:
Hands on experience in firewalls like Sonicwall/Cyberroam/Fortinet/Mcafee etc.. UTM implementation is mandatory

Preferred skills: IP routing, VPN’s, Subnetting, User restrictions, switching, TCP/IP, IDS, WAF, SIEM, and Log Retention knowledge required.
- Responsible for understanding customer needs and designing the solutions.
- Ability to work effectively across functional teams; assist and/or provide guidance to internal teams in establishing appropriate priority of issues.
- enthusiastically assumes responsibility for extreme customer satisfaction circumstances by engaging customer and internal personnel to ensure service level goals are met and sustained. Keep customers abreast of problem status, status of defect/bug resolution, set clear expectations, provide timely follow-up, and independently handle challenging customer situations on a daily basis.
- Should manage the team and responsible for their client assignments on priority.
- Minimum 3 years of experience managing accounts, dealing with executive management and technical personnel.

**Salary**: ₹300,000.00 - ₹1,400,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Network security: 2 years (preferred)
- Information technology: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9123543472

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