International Customer Support Executive

1 month ago


Delhi, India Future skills Full time

Your role
You will be part of Wipro HR Services India Pvt Ltd and your role will be

Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements

**Benefits**:
Listed below are some benefits

Insurance, Health & Wellness
Financial & Retirement
Family & Parenting
Vacation & Time Off
Perks

Roles & Responsibilities
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge of MS Office
Defined career roadmap which offers growth opportunities
Performance-based incentive program
Investment in talent development and skills enhancement
Work-life balance with 5 day work week
Collaborative environment with best-in-class professionals

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹27,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Application Deadline: 20/06/2023



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