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Transaction Risk Investigator

2 months ago

Telangana, India Amazon Dev Center India - Hyderabad Full time

Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - Excellent problem solving skills - Demonstrated ability to analyze problems logically - Self-disciplined, diligent, proactive and detail oriented - Strong time management and organizational skills - Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent - Excellent ability to determine situational needs and provide appropriate solutions

Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
Key job responsibilities
**Roles and Responsibilities**:
**This includes, but is not limited to**:

- Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets

Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
- Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
- Maintain high levels of confidentiality and data security standards

Achieve weekly productivity and quality standards for investigations

About the team
**About the ORG**: CTPS-BRP-Risk Investigations
Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.
- Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - Excellent problem solving skills - Demonstrated ability to analyze problems logically - Self-disciplined, diligent, proactive and detail oriented - Strong time management and organizational skills - Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent