Mt-tpm

4 weeks ago

Noida Uttar Pradesh, India Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
- In this position, The Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use._
- This role will help liberate Customer Account Managers to spend more time on Grow the business activities._
- Responsibilities_
- _Establish strong collaborative relationship with Clients, Sales team and Customers_
- _Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc._
- _Proactive and Self-motivated to follow up or chase with multiple teams for pending information_
- _Create, update, cancel Promotions on TPM tool_
- _Evaluate and Update Customer system/portals with activity plans and promotions_
- _Reconciliation and resolve promo mis-match issues between TPM and Retailer portals_
- _Validate required details as per guidelines to create or amend a Promo_
- _Send request to CAM (Customer Account Manager) to provide the updated details_
- _Update the Promo plan into tracker_
- _Regular query resolution and proactive communication/escalation_
- _Create Promo nomination form & confirm back to CAM_
- _Ensure that the promotions are finalized on tool before promo launch date_
- _Input the data into TPM to create/modify/cancel a promo_
- _Validate and Update Promo plan into tracker_
- _Maintain daily work tracker, review and update SOP, update FMEA_
- _Manage exceptions and follow guardrails_
- _Maintain positive VOC from stakeholders_
- _Create and prepare regular timely Reports, provide analytics_
- _Achieve KPIs / SLAs contractually agreed_
- _Deliver Operational Excellence Framework_
- _Manage and lead calls with clients_
- _Be proactive and ensure operations is run smoothly_
- _Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools_
- _Ensure reporting both for client and Genpact management for Operations review
- Regular and timely reporting_
- _Identify problems/issues in day to day Operations and resolve them proactively_
- _Highlight and escalate any issues that need attention_
- _Coordinate and resolve issues with excellent customer service_
- _Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally._
- _Ensure positive customer VOC from stakeholders_

**_ _**
- Qualifications we seek in you_
- Minimum qualifications_
- _Any Graduate / preferably B. Com_
- _Flexibility to work in any shift_
- _MIS and/or reporting experience_
- _Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions_
- _Fluent in English. Proficient oral and written communication skills._
- _Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills_
- _Strong analytical mindset, problem solving, organization skills, and attention to detail_
- _Smart problem solver - generate good ideas and practical solutions_
- _Strong team player, Dependable_
- _Able to manage their workload and ensure completion of tasks even if a stretch is required_
- _Ability to prioritize tasks and Multitask when required_
- Preferred qualifications_
- _Exposure to consumer goods industry_
- _Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc._
- _Proficient Visio skills and process mapping experience (Preferable)_
- _Certification in Trade Promotions Management is an added advantage_
- _Transitions Experience
- Must have transitioned 1 or more process successfully_
- _Proficient Visio skills and process mapping experience (Preferable)_

**_ _**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 27, 2025, 8:34:55 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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