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Service Desk L1 and Service Desk L2 Ahmedabad
3 weeks ago
Greetings from Allied Digital Service Ltd
Position: Service Desk Engineer L1 and Service Desk L2
Location: Ahmedabad (Makarba)
Experience: 3 to 4 years minimum
Qualification: Any Graduate
Timings: Rotational Shifts (24x7 support, 6 days working)
LOOKING FOR IMMEDIATE JOINERS
Role:
Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.
OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.
Software Support on Office Automation, Anti-virus software, E-Mail Client
Providing REMOTE SUPPORT to the calls logged by the out location branches
Configure / troubleshoot network connectivity of desktops / laptops
Troubleshooting related to Internet, Intranet.
Laptop/Desktop Encryption Support.
Configuring the print servers & resolving printing problems of the users
Performing any Install, Move, Add or change (IMAC) at the client level
Support for 2 factor authentication, VPN connectivity support
Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.
Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.
Co-ordinate and escalation with other support groups.
**Salary**: ₹280,000.00 - ₹450,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
**Speak with the employer**
+91 7304555056
Application Deadline: 15/06/2023
Expected Start Date: 12/06/2023
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