Service Desk L1 and Service Desk L2 Ahmedabad

3 weeks ago


Ahmedabad, India Allied Digital Services Ltd. Full time

Greetings from Allied Digital Service Ltd

Position: Service Desk Engineer L1 and Service Desk L2

Location: Ahmedabad (Makarba)

Experience: 3 to 4 years minimum

Qualification: Any Graduate

Timings: Rotational Shifts (24x7 support, 6 days working)

LOOKING FOR IMMEDIATE JOINERS

Role:
Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

**Salary**: ₹280,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

**Speak with the employer**
+91 7304555056
Application Deadline: 15/06/2023
Expected Start Date: 12/06/2023



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