Universal Banker

**Job***: Retail Banking

**Primary Location***: Asia-India-Lucknow

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 24/Aug/2023, 8:32:04 AM

**Unposting Date***: 30/Aug/2023, 5:59:00 PM

**Role Responsibilities**

Ø Deliver quality service while carrying out the following transactions among others for customers:

- Cash deposits
- Cash withdrawals
- Demand draft/pay order instructions - accepting and processing
- Accepting instructions for FD breaks
- Effecting internal account to account transfers
- Accepting and processing stop payment instructions

Ø Ensure that all of the above services are delivered with accuracy and warmth

Ø Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.

Ø General Reconciliation and Compliance Activities at their level, which may typically include:

- Dual control of Cash functions
- Control of Security stationary
- Review of processing entries and vouchers

Ø Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff

Ø Contribute to branch performance through referrals, efficient customer service, effective operations controls

Ø He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

Ø Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.

Ø Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

Ø Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

Ø Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
- Encourage others to work in a healthy and safe manner

Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

**ROLE SPECIFIC TECHNICAL COMPETENCIES**
- Keen Learner
- Punctual & Diligent
- Banking Knowledge
- Strong Communication Skills
- Good interpersonal skills

Ø Graduate/ Post Graduate

Ø Anywhere between 1 - 4 years of overall experience

Ø Banking knowledge

Ø Understanding of front and back office processes and procedures

Ø Good Interpersonal Skills

Ø Strong Communication Skills

Ø Team-playing ability

Customer and Service Orientation

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*
- Keen Learner Advanced
- Punctual & Diligent Advanced
- Banking Knowledge Advanced
- Strong Communication Skills Advanced
- Good interpersonal skills Advanced

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
**Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

**Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

**Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

**Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations

**Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with m