IT Executive

**IT Support Executive**
❖ Are you looking for a ‘meaningful’ job where you can see the immediate impact of your work on the lives of rural youth in the villages of Uttarakhand?

❖ Do you believe in the vision of development of other parts of India along with just a few major cities?

❖ Would you like to work from the beautiful environs overlooking the Himalayan peaks and lush green valleys rather than an overcrowded and polluted city?

If you love the challenge of managing IT infrastructure across multiple locations and any of the above points resonate with you, this could be a great job opportunity for you.

**Organization**

**Type of Role**:Full time

Location: Haldwani (Would be required to travel to other centres on need basis)

**Primary Goal **To setup, monitor & manage IT infrastructure - Network & Computer systems

**Technical environment**:Key aspects of technical environment for our existing clients:
∙ Managing diverse technical environment for different client processes - working on Windows & Linux, IP addressing, VPN, debugging packets/logs, windows scripting, Citrix-VDI & kiosk mode, managing Checkpoint firewall, Photoshop on MAC using Wacom Pro pens; for call center helpline deployment of on-premise Asterisk based telephony on PRI, integrated with vTiger CRM

∙ Processes for existing clients include work delivery of time-and-accuracy sensitive confidential financial information in a ISO 27001 & SSAE 16 controlled multi-shift round-the-clock environment

**Key areas of responsibility**:
**1. System Administration / Hardware troubleshooting / Software / User Support **∙ Install and configure computer hardware, software, systems, networks, peripheral devices printers, networking equipment, Internet & Intranet

∙ Troubleshoot system & network problems, diagnose & solve hardware or software faults either over phone or remote sessions or in person.

∙ Plan and undertake scheduled maintenance

∙ Check computer equipment for electrical safety

**2. Documentation & Reporting**

∙ Maintain logs & records of queries/tickets, and report on performance against defined service levels (SLAs),

∙ Manage stocks of equipment, consumables and other supplies

∙ Maintain & publish relevant reports & procedural documentation on daily basis for updates/ activities/incidents

**Profile Requirement**:
Ready to work in shifts - day/night - _**365x24x7 availability is a must (shift and on-call work may be required, particularly where facility or equipment is operated 24x7) **_∙ self-motivated with a high level of commitment and initiative, inclined to pursue career in IT, enthusiasm to continually learn new technologies & techniques ∙ logical mind with good problem solving, interpersonal & communication skills ∙ capable of working under pressure, willing to work with team or individual capacity ∙ willingness to travel within B2R centers as per requirement.

Know more about the organisation at: b2r.in

**Salary**: ₹9,567.61 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Haldwani, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8310190940