Customer Support Executive

3 weeks ago

Whitefield Bengaluru Karnataka, India VictaMan Services Private Limited Full time

**The Role**

**Your Responsibilities Will Include**
- Prepare and distribute assignments and numerical, language and logical reasoning tests.
- Advertise job openings on company’s careers page, social media, job boards and internally.
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.

**Ideal Profile**

**Skills Required**:

- You have at least 1 year experience within a Customer Service, Telesales or Customer Success role, ideally within the Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard.
- You are a strong networker & relationship builder.
- You are highly goal driven and work well in fast paced environments.

**Job Types**: Full-time, Fresher

**Salary**: ₹17,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Whitefield, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Tamil, Kannada, Malayalam (any one) (required)
- English (required)

**Speak with the employer**
+91 6362235230

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