Ni-ipo Learning Solutions Expert

3 weeks ago

Noida, India NOKIA Full time

**About Nokia**

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

**About Customer Operations**

Our Customer Experience (CX) organization is the primary interface with communication service providers. The CX organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Experience is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

The main responsibility of this position is the needs analysis, creation and implementation of sales certification (training) programs pertaining to the **Network Infrastructure - Internet Protocol & Optical (NI-IPO)** portfolio. In addition, the NI-IPO CaDe learning specialist will be involved in tailored CaDe focus programs for CX depending on existing requirements from the various markets. He/she will define, develop, provide and maintain the sales training solutions around NI-IPO products, solutions and practices. This includes alignment of program objectives and deliverables with business goals, interaction with NI-IPO BG and Marketing, and acting as trusted advisor on capability and competence development.

**Job Responsibilities & Competencies**:
**_Job Responsibilities:_**
- Analyze needs for NI-IPO specific CaDe measures originating from various sources (NI-IPO BG, Marketing, CX Markets, SSO): training demand, push programs, learning topics according to NI-IPO/CX business needs and priorities
- Agree on, develop, make available and maintain a set of NI-IPO sales certification programs (levels, content, contributors, timelines) in line with business priorities from NI-IPO, Marketing and CX
- Establish regular dialog with CX NI-IPO AMs in CX Markets, in close cooperation with regional CaDe consultants:

- Collect training requirements for NI-IPO topics based on business needs
- Follow up regularly on CaDe achievements versus targets
- Ensure that CaDe offerings are promoted to and known by CT heads and AMs in the market
- Contribute to collection and prioritization of learning topics within CaDe team
- Support other CaDe functions where appropriate and needed, e.g. CaDe communications, CaDe programs
- Help define and implement governance and processes (MoO) between CaDe and stakeholders (BG, CX Markets, Marketing)

**_Skills & Competencies:_**
- _Interpersonal Skills:_ Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
- _Analytical Skillset:_ Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions
- _Innovation mindset:_ Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems; creates ideas, tries them out and puts them into practice
- _Communication Skills:_ Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization including (executive) management.
- _Market insights:_ high-level business trends, operator strategies, technological directions
- _Technical skills: _solid knowledge of NI-IPO products and solutions as well as a high-level understanding of key E2E solutions where NI-IPO elements play a central role
- Experience with CoDe / CaDe / training / enabling / learning design
- Proficiency in modern/innovative learning design and technology (Scorm, knowledge retention etc)
- Knowledge of Nokia’s Learning Management System (NLDH/CSOD)
- Experience in sales or sales support functions, to create targeted, valuable training for sales
- Basic project management skills

**Qualifications & Experience**:
Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.

Typically requires 10+ years extensive relevant experience and

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