Customer Support Executive
6 months ago
**Job Title**: Customer Support Representative
We are seeking enthusiastic and customer-oriented individuals with fresher to 1 year of experience to join our team as Customer Support Executives. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and ensuring their satisfaction with our products/services.
**Responsibilities**:
- Maintain thorough and accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve processes and enhance the customer experience.
- Stay up-to-date on product knowledge and industry trends to effectively address customer needs.
**Experience**:
- Freshers to 1 year of experience in customer service or a related field.
**Requirements**:
- Bachelor's degree in any field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office and familiarity with customer support software is a plus.
- Prior customer service experience is preferred but not required.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹29,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Work Location: In person
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