Academic Counsellor

4 days ago

Nanakramguda Hyderabad Telangana, India Hi-Techsters IT Services Private Limited Full time

**About us**

**At LeapStart, we are transforming engineering education to align with the demands of a rapidly advancing technological world. In today’s dynamic landscape, aspiring engineers must go beyond understanding trends—they must actively engage with them to shape the future. This makes 'learning by doing' not just beneficial but essential.**

**Traditional colleges and universities often fall short in providing this hands-on experience. LeapStart fills this critical gap with an experiential learning model that is deeply integrated with industry practices. By equipping students with practical skills, comprehensive knowledge, and the discipline to excel, we empower them to lead confidently in a tech-driven future. Job Overview**:
As an **Academic Counsellor** in the EdTech industry, at Leap Start you will play a crucial role in guiding prospective students through the educational programs offered. You will help students make informed decisions about their educational and career paths by providing expert advice on the most suitable courses, programs, and certifications. Your focus will be on understanding the student's academic background, career aspirations, and guiding them to select the most appropriate learning options.

**Key Responsibilities**:
1. **Student Counselling & Guidance**:

- Provide tailored advice to students about the educational programs, course structures, career benefits, and outcomes.
- Help students identify the best programs based on their interests, qualifications, and future career goals.

2. **Program Knowledge & Recommendation**:

- Maintain up-to-date knowledge about all the courses, programs, certifications, and new offerings from the Leap start company.
- Clearly explain the curriculum, benefits, fees, duration, and career prospects related to each program.
- Address any doubts or questions the students may have, providing detailed and accurate information.

3. **Lead Conversion & Follow-up**:

- Convert leads into enrolments by guiding students through the decision-making process.
- Perform follow-up calls with students who have shown interest but have not yet enrolled.
- Handle objections and concerns effectively, focusing on turning inquiries into confirmed enrolments.

4. **Career Pathways & Future Planning**:

- Advise students on career opportunities and industry trends related to their chosen programs.
- Provide information about internships, career services, and potential job placements to enhance student confidence in the program.
- Help students plan their educational journey and guide them on steps they need to take for academic success.

5. **Documentation & Record Keeping**:

- Maintain and update detailed records of counselling sessions and student interactions in the CRM system.
- Submit daily, weekly, and monthly reports on student consultations, conversions, and activities.

6. **Collaborating with the Sales Team**:

- Work closely with the **Program Guides (PGs)** to align on lead management and conversion strategies.
- Participate in team meetings to share feedback on student trends, common queries, and competitor insights.

7. **Ongoing Student Support**:

- Provide ongoing support to student’s post-enrolment by answering any academic or course-related queries they may have.
- Ensure students are satisfied with the program and assist with any academic or logístical issues.

8. **Participate in Webinars/Workshops**:

- Conduct one-on-one or group counselling sessions, webinars, or workshops to promote specific courses, help students with their academic goals, and improve program awareness.
- Help prospective students better understand the value of the programs through interactive sessions and demonstrations.

**Key Performance Indicators (KPIs)**:

- **Conversion Rate**: Percentage of leads converted into students.
- **Lead Management**: Timely follow-ups and status updates in CRM.
- **Counselling Sessions**: Number of successful counselling sessions conducted per day/week.
- **Team Collaboration**: Cooperation and alignment with the sales team for lead generation and conversion.

**Skills and Qualifications**:

- **Education**: Bachelor's degree (preferably in Education, Psychology, or related fields).
- **Experience**: Minimum of 1-3 years of experience in academic counselling, student guidance, or educational sales.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to explain complex concepts clearly and concisely.
- **Listening Skills**: Strong ability to understand student needs and provide effective guidance.
- **Persuasion & Influence**: Ability to guide and motivate students towards making educational decisions.
- **Customer Service Orientation**: Strong focus on providing a positive and helpful student experience.
- **Problem-Solving**: Ability to address concerns, resolve conflicts, and offer appropriate solutions to students.
- **Tech-Savvy**: Comfortable using CRM tools, MS Office, and other digital tool

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