Traveler Service Associate

2 weeks ago

Gurugram Haryana, India Expedia Group Full time

**Traveler Service Associate**

A Traveler Service Associate will handle Expedia’s toughest and most visible service issues. We work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner. The Traveler Service Associates primary responsibility is to handle escalations from sensitive sources such as Executives, Legal, Consumer Organizations, etc. Once an escalation is received, extensive research is done while collaborating with internal teams to reach the best resolution for the traveler. We flag any opportunities to improve processes, system issues, and overall traveler experience. Our mission is to simplify, inspire, empower, and succeed in providing an effortless traveler experience. In this role, you will balance both the needs of the traveler and the business through detailed research, problem-solving, and collaboration.

**What you will do**:

- Take charge of escalations received from various channels
- Represent Expedia Group professionally and positively
- Identify problems, and conduct root cause analysis
- Resolve escalations by using appropriate tools and resources
- Take ownership of escalation and follow up until closure
- Provide timely updates to the travelers on their issues while working with internal teams as well as partners to resolve them
- Add value to every case by offering alternative resolution when possible
- think outside the box
- Highlight opportunities for improvement to ensure Expedia Group's products and services are at optimal performance so each traveler has a positive experience.
- Maintain a high level of commitment to fulfilling key responsibility areas
- Other duties and projects as assigned

**Who you are**:

- Traveler-focused and able to work expertly with both travelers and partners
- Maintain a pleasant working environment for your team
- Strong escalation management skills. Ability to assess the traveler and adjust communication style accordingly
- Strong communication skills both in written and spoken
- Ability to work with a sense of urgency
- Ability to identify sensitive scenarios and work with internal teams on adequate responses
- Strong analytical skills and creative problem-solving ability to perform situational analysis and risk mitigation
- Capable of managing fafast-pacedituations
- Skilled in fair and impartial discernment
- Organized and thrives in a complex work environment, balancing multiple tasks and priorities
- You understand regular attendance is crucial to maintaining standards and how it positively impacts the overall success of operations
- Can work any shift, 24x7. Willing to work on weekends and public holidays.
- Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, Expedia Group agent technology, Amadeus, Sabre (GDS) and websites a plus

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Customer Service Associate

    5 days ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    3 weeks ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Travel Intern

    6 days ago

    Gurugram, Haryana, India yutrp Full time

    YUTRP is a leading travel agency dedicated to creating unforgettable travel experiences for our clients. With a team of passionate and knowledgeable travel experts, we take pride in delivering exceptional service and crafting customized travel itineraries. We are seeking a Travel Consultant Intern to join our dynamic team. As a Travel Consultant, you will...

  • Travel Sales Agent

    6 days ago

    Gurugram, Haryana, India Tickets Daddy Full time

    Job Title: Travel Sales Agent Location: Udyog Vihar Phase-V **Salary**: Rs20,000 to Rs30,000 + Incentives **Key Responsibilities**: - **Sales Expertise**: Utilize your sales skills to promote and sell travel packages, ensuring customer satisfaction and meeting sales targets. - **GDS Amadeus Knowledge**: Demonstrate proficiency in using the GDS Amadeus...

  • Customer Service Associate

    6 days ago

    Gurugram, Haryana, India NexusRecruit Full time

    **We are looking for enthusiastic and driven individuals to the roll of customer service associate.** Key Responsibility: - Provide top-notch customer service to clients via calls. - Understand customer needs and promote products or service effectively. - Handle customer inquiries, resolve issue, and provide product information. - Managing and resolving...

  • Associate - Client Services

    4 weeks ago

    Gurugram, Haryana, India Fidelity International Full time

    About the Opportunity **Job Type**: Permanent Application Deadline: 29 February 2024 **Job Description**: Title Associate - Identify Department Client Services Location Gurgaon Reports To Manager - Client Services Level 1 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...

  • Customer Service Associate

    7 days ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...

  • Travel Operation Executive

    2 days ago

    Gurugram, Haryana, India yutrp Full time

    Job Description: Operation Executive - Travel Industry Position Overview: **Responsibilities**: - Manage bookings, reservations, and itinerary planning for individual and group travel. - Coordinate with airlines, hotels, transportation providers, and other travel partners to ensure smooth logistics. - Monitor and optimize travel routes and schedules to...

  • Customer Service Associate

    5 days ago

    Gurugram, Haryana, India Gabit Full time

    Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals. Our philosophy is rooted in the interconnectedness of health, and striking a balance between all...

  • Travel Experience Counselor Iii

    6 days ago

    Gurugram, Haryana, India CWT Full time

    Travel Experience Counselor III - (24000051) **Purpose of the Role**: - Provides consultative customer support services to clients via multiple channels. **Main Responsibilities**: - Provides consultative customer support services to clients via multiple channels. - Creates and completes travel arrangements (car, hotel, air, rail, travel insurance,...

  • Travel Sales

    2 weeks ago

    Haryana, India IGT Solutions Full time

    Company DescriptionIGT Solutions is a next-gen customer experience (CX) company, focused on delivering AI-led transformative experiences for global brands using digital technologies. With a combination of Digital and Human Intelligence, IGT is the preferred partner for managing end-to-end CX journeys in the Travel and High Growth Tech industries. Established...

  • Travel Sales

    2 weeks ago

    haryana, India IGT Solutions Full time

    Company Description IGT Solutions is a next-gen customer experience (CX) company, focused on delivering AI-led transformative experiences for global brands using digital technologies. With a combination of Digital and Human Intelligence, IGT is the preferred partner for managing end-to-end CX journeys in the Travel and High Growth Tech industries....

  • Client Service Associate

    4 weeks ago

    Gurugram, Haryana, India Saxo Bank Full time

    About the job: Client Service Associate (CSA) is the face of Saxo towards Clients. The main responsibility of the position is to execute client service in a Professional manner driving positive NPS, adhering to the service processes and displaying compliant behavior. Besides the tasks of a CSA the SCSA has the skills and knowledge to solve the more complex...

  • Customer Service Associate

    5 days ago

    Gurugram, Haryana, India Teleperformance Full time

    **HIRING FOR CUSTOMER SERVICE ASSOCIATE (Technical and non-technical processes)** **LOCATION : Gurgaon** **Freshers / Experienced Both are applicable** **Graduation is mandate** **Salary : 20-32k CTC (apart from Incentives)** **5 days of working and rotational offs** **Excellent communication skills are required.** **Immediate joiners...

  • Reservation Associate-sales

    6 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24043725 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Financial Service Associate

    7 days ago

    Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    **Job Description: - Financial Services Associate/ Lobby Sales Executive** **Process Role: - The role holder is required to meet his/ her targets through generation of new leads and managing and building relationship with customers mapped to them in order to cross sell Financial Services products.** **Qualification : MBA / Graduates with minimum 1 year...

  • Reservation Associate-sales

    4 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24065981 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Reservation Associate-sales

    4 weeks ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24065954 **Job Category** Reservations **Location** CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Travel Consultant

    5 days ago

    Gurugram, India Holiday Aces Full time

    Company DescriptionHoliday Aces specializes in creating memorable holiday packages for travelers. If you are looking for custom-made packages for your holiday, you have come to the right place. We strive to make every holiday experience unforgettable.Role DescriptionThis is a full-time on-site role for a Travel Consultant at our Gurugram location. The Travel...

  • Travel Consultant

    5 days ago

    Gurugram, India Holiday Aces Full time

    Company Description Holiday Aces specializes in creating memorable holiday packages for travelers. If you are looking for custom-made packages for your holiday, you have come to the right place. We strive to make every holiday experience unforgettable. Role Description This is a full-time on-site role for a Travel Consultant at our Gurugram location. The...