Workplace Experience Coordinator

4 weeks ago

Mumbai Maharashtra, India CBRE Full time

**Workplace Experience Coordinator (Hospitality) - Powai**

**Job ID**
- 187072**Posted**
- 13-Nov-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Facilities Management

**Location(s)**

Mumbai - Maharashtra - India

The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.

The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.

They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.

Essential

**Responsibilities**:
‒ Welcomes tenants/employees and announces clients, applicants, and visitors

‒ Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors

‒ Conducts a variety of front-of-house activities including:
‒ Guest registration through badging software

‒ Guest accommodation with luggage/coats, etc.

‒ Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits

‒ Issues visitor passes and validates parking

‒ Answers telephone in friendly, professional manner

‒ Maintains accurate records of service requests and status

‒ Arranges guides as needed

‒ Provides assistance services to tenants/employees and guests including but not limited to:
‒ Arranges and confirms recreational, dining, and/or business activities

‒ Makes transportation and travel arrangements

‒ Office wayfinding

‒ Meal and activity reservations

‒ Guest and administrative support

‒ Shipping

‒ Coordinate car detailing and on-site car refueling

‒ Laundry and dry cleaning services

‒ Gift and package orders

‒ Other services as needed & Continually maintains neat appearance of reception/lobby area, conference rooms café and other common areas

‒ May perform visitor volume tracking and reporting, reception services, visitor refreshments, storytelling and campus tours

‒ Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team. Requests building and housekeeping services as needed

‒ Periodically inspects common area equipment to ensure good operating condition

‒ Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage

‒ Performs general administrative duties associated with distributing packages and mail as required

‒ Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries

‒ Supports with meeting and events tasks as assigned

‒ May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit

‒ Follows security and emergency procedures as defined for the property

‒ Responds to emergency situations in a calm, efficient manner

‒ Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

‒ May order and stock office supplies and other common use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.

‒ Maintains a file of services including transportation sources, accommodations, and referral contacts

‒ May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

‒ May provide reporting and insight to clients and property teams to improve product and service delivery

‒ May contribute site specific content for Host Digital

‒ Performs other duties as assigned.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the

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