Tele Calling Executive

6 months ago

Juhu Mumbai Maharashtra, India WELLNESS WORKS Full time

**Job Description of a Tele Calling Executive**

As a Telecalling Executive, you will be responsible for initiating outbound calls and receiving inbound calls from prospective or existing customers. Your primary objective will be to promote products or services, generate leads or provide customer support over the phone. You will play a crucial role in maintaining positive relationships with customers and ensuring their needs are met efficiently.

**Key Responsibilities**:
1. **Making Outbound Calls**: Initiate calls to potential customers to introduce products or services, explain features, and persuade them to make a purchase or schedule appointments.

2. **Receiving Inbound Calls**: Handle incoming calls from customers inquiring about products, services, or seeking assistance. Provide accurate information and resolve their queries or concerns promptly.

3. **Lead Generation**: Identify and qualify potential leads through effective questioning and active listening during calls. Gather necessary information and forward qualified leads to the appropriate department.

4. **Customer Support**: Address customer complaints, troubleshoot issues, and provide solutions over the phone. Ensure customer satisfaction by resolving problems in a professional and timely manner.

5. **Product Knowledge**: Acquire in-depth knowledge of the company's products or services to effectively communicate features, benefits, and pricing to customers. Stay updated on product enhancements or modifications.

6. **Maintaining Records**: Keep detailed records of interactions with customers, including inquiries, complaints, and resolutions. Update customer databases with accurate information.

7. **Meeting Targets**: Meet or exceed monthly sales targets, lead generation quotas, or other performance metrics set by the organization. Strive to achieve individual and team goals consistently.

8. **Adhering to Scripts and Guidelines**: Follow predefined scripts, call guides, or protocols during interactions with customers to maintain consistency and professionalism. Adhere to company policies and guidelines at all times.

9. **Communication Skills**: Possess excellent verbal communication skills with the ability to articulate information clearly and effectively. Maintain a polite and courteous demeanor during conversations with customers.

10. **Team Collaboration**: Collaborate with team members, supervisors, and other departments to share insights, best practices, and feedback. Contribute to a positive and supportive work environment.

**Qualifications and Skills**:

- Excellent command over English language; additional education or training in sales or customer service is a plus.
- Proven experience in telemarketing, telecalling, or customer service roles.
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Ability to handle rejection positively and persistently pursue leads.
- Proficiency in using CRM software or call center systems.
- Good organizational and time management skills.
- Adaptability to flexible working hours.
- A positive attitude, resilience, and a willingness to learn and grow in a dynamic environment.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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