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Operation Executive and Sales Executive

6 months ago

Bengaluru Karnataka, India Travel Times (India) Pvt Ltd Full time

As an Operation Executive, you will play a pivotal role in ensuring the smooth and efficient operations of our tourism services. Your primary responsibilities will include coordinating and managing various aspects of our tour packages, ensuring exceptional customer experiences, and contributing to the overall success of our company.

**Key Responsibilities**:
**Tour Management **:Plan, organize, and coordinate tour itineraries, activities, and transportation.
Ensure all travel arrangements (accommodations, transport, guides, etc.) are well-coordinated and meet customer expectations.
Monitor and manage tour schedules to ensure timely departures and arrivals.
**Customer Service **:Provide excellent customer service by addressing customer inquiries and concerns promptly and professionally.
Assist travelers during their trips, resolving issues and ensuring their comfort and satisfaction.
**Logistics and Supplies**:Manage the procurement and distribution of necessary supplies and equipment for tours.
Coordinate with vendors, suppliers, and partners to ensure the availability of required resources.
**Quality Control **:Monitor and maintain the quality and safety standards of tour services.
Conduct regular quality checks and inspections to ensure compliance with company policies and industry regulations.
**Documentation and Reporting **:Maintain accurate records of tour details, expenses, and customer feedback.
Generate reports for management to analyze the performance of tour packages and identify areas for improvement.
**Team Collaboration **:Collaborate with various departments such as sales, marketing, and finance to streamline operations.
Coordinate with tour guides, drivers, and support staff to ensure effective teamwork.
**Crisis Management **:Develop and implement contingency plans for unforeseen events or emergencies during tours.
Handle crisis situations calmly and efficiently, ensuring the safety and well-being of travelers.

**Salary**: Up to ₹18,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9741278800