Collection Officer

2 days ago

Thiruvanmiyur Chennai Tamil Nadu, India CASAGRAND INTERNATIONAL SCHOOL Full time

**1. Strategic Planning and Policy Development**
- **Fee Structure Development**: Collaborate with the school administration to develop and implement a clear and effective fee structure.
- **Policy Formulation**: Create and enforce policies related to fee collection, late payments, and penalties.

**2. Operational Management**
- **Fee Collection Process**: Oversee the entire fee collection process, ensuring accuracy and timeliness.
- **Billing and Invoicing**: Manage the issuance of invoices and fee statements to students and parents.
- **Payment Processing**: Ensure efficient processing of payments through various methods (cash, checks, online payments, etc.).

**3. Record Keeping and Reporting**
- **Maintain Records**: Keep accurate records of all fees collected, outstanding payments, and payment histories.
- **Financial Reporting**: Prepare regular reports on fee collection status for the school administration and board.
- **Audit Preparation**: Ensure all records are ready for internal and external audits.

**4. Communication and Customer Service**
- **Parent Communication**: Communicate effectively with parents regarding fee due dates, payment methods, and outstanding balances.
- **Conflict Resolution**: Address and resolve any disputes or issues related to fee payments.
- **Customer Support**: Provide assistance to parents and students with any queries related to fee payments.

**5. Compliance and Risk Management**
- **Regulatory Compliance**: Ensure compliance with all relevant regulations and guidelines related to fee collection.
- **Risk Mitigation**: Identify and mitigate risks associated with the fee collection process.

**6. Team Management**
- **Supervise Staff**: Lead and manage the fee collection team, including training, performance evaluation, and task delegation.
- **Training and Development**: Develop training programs to ensure staff are knowledgeable about fee collection procedures and policies.

**7. Technology and Systems Management**
- **System Implementation**: Implement and manage fee collection software and systems to streamline the process.
- **Data Security**: Ensure the security of financial data and transactions.

**8. Collection Strategy and Follow-Up**
- **Strategy Development**: Develop strategies to improve fee collection rates and reduce outstanding balances.
- **Follow-Up on Payments**: Monitor overdue accounts and follow up with parents for outstanding payments.
- **Payment Plans**: Develop and manage payment plans for families who may need financial assistance.

**9. Continuous Improvement**
- **Process Evaluation**: Regularly evaluate the fee collection process and implement improvements to enhance efficiency and effectiveness.
- **Feedback Mechanism**: Collect feedback from parents and staff to improve the fee collection experience.

**10. Stakeholder Coordination**
- **Administration Coordination**: Work closely with the school administration, finance department, and other stakeholders to ensure cohesive operations.
- **External Relationships**: Manage relationships with banks, payment gateways, and other financial institutions to facilitate smooth fee collection.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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