Nps Prism

17 hours ago

Gurgaon, India Bain & Company Full time

**Company Profile**:
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices across 65 cities in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

NPS Prism is a cloud based B2B SaaS business within Bain’s "New Ventures" arm. Prism is a customer experience benchmarking service that provides actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world.

**Position Summary**:
An Associate on the Survey Programming team will work closely with the Prism India Hub Team Manager and with NPS Prism Product Manager to build and deliver a commercially successful product that spans core sectors across all regions.

**Essential Functions**:

- Responsible for survey programming and delivery of new and existing NPS Prism instruments to subscription customers in accordance with client specifications
- Provide innovative solutions and create automation that can reduce the time to market for the survey
- Quality testing of the survey and all deliverables to ensure client satisfaction, quality standards, and error-free projects
- Create and manage quotas for complex market research surveys using web services and APIs that can integrate with the survey platform to drive efficiencies.
- Create and enforce best practices related to survey programming and data quality procedures to ensure the data gathered from system has no errors or deficiencies
- Send daily updates and status reports to clients or internal stakeholders for all projects to improve efficient communication and work-flow
- Managing multiple instruments at various stages of production, with mínimal assistance from leads

**Qualifications**:

- Education Required:

- Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.
- Knowledge, Skills and Abilities Required:

- Existing knowledge of HTML/XHTML, JavaScript and an understanding of basic web and programming technologies (Knowledge of python is a plus)
- Must have previous experience with Decipher programming platform
- Deep knowledge of XML programming
- Basic knowledge of Python is a must
- Exceptional technical skills, including knowledge of market research tools
- Good interpersonal and communication skills

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