Load Control Officer

2 weeks ago

Delhi, India Qatar Airways Full time

We are pleased to announce an opening for Load Control Officer in Delhi, India. In this role you are expected to ensure effective and efficient deploying of either a licensed load controller to meet the requirement of Weight and Balance functions; preparation of Documents and GD and the maintenance of flight files for all QAS Airline Customers, thereby maintaining and delivering the targets set in Service Level Agreement between QAS and QAS Airline Customers. Ensure load control staffs are either preparing or coordinating in the safe and timely preparation of load sheet of all aircrafts according to the guidelines provided by the Customer Airline. Monitor, coach and guide all reporting staff in ensuring excellent service delivery to all Customer Airlines. Ensure all reporting staff is aware of all SOP’s and carry them out at all times.

Key Accountabilities Include:

- Update and discuss all operational issues pertaining to Load Control with the Load Control officer at Doha on duty to ensure smooth and effective operation. Report any incident(s) and/or accident(s) involving QAS resources to the Load Control officer at Doha on shift, and management as instructed).
- Create awareness amongst staff members about the company’s policy with regard to the safety and security measures through Daily Briefings / De-briefings. Ensure staff members are strictly complying with the safety and security procedures at all times.
- React promptly, and efficiently, to power / DCS / CUTE / network / disruptions ensuring continuous safe and timely, service delivery.
- Perform safety and security spot check on QAS resources - manpower, equipment and facilities as well as facilities, which are utilized by QAS for daily operations.
- Enter reports of injuries to staff personnel, if any, as e-report.
- Investigate, conclude and document incident(s) and/or accident(s) involving QAS resources as well as instance(s) of service lapse due to QAS, and detailed information if load control process had been impacted by other stakeholders
- Distribute the Standards and Procedure Bulletins/Internal Memorandum’s / Safety Flashes to GS staff through the Read and Sign files.
- Highlight discrepancies/non-compliances of SOP/Service lapses if any, with corrective action and recommendation of preventive measures.
- Submit a Preliminary investigation report for each incident/accident/service lapse pertaining to the shift.
- Submit a shift performance report at the end of the shift profiling the operations to higher management as instructed
- Supervise an overall safe on-time performance of all Customer Airline flights and plan resources for next 12 hours to have an effective and safe operation.
- Respond and Coordinate QAS resources, in coordination with QAS Officers, to support activities relating to an airline / airport emergency situation.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
To be successful in this role you will need.
- Vocational/Diploma or Associate Degree or equivalent (Type of Diploma Based on role)
- Experienced - minimum 6 years of job-related experience
- Basic Load Control Awareness Essential
- Experience pertaining to Ground Services functionalities of which last 3 years should be at Supervisory level.
- Experience working in an Airline / Ground Handling Company pertaining to Airport operations in relation to Baggage / Ramp Operations.
- Experience dealing with Customer Airlines & Authorities including Emergency response.

Preferred
- Ability/Experience to manipulate situations with available resources, constrained Airport facilities, disruption and delay handling; dependent upon the flight operational profiles.
- Experience liaising with internal and external customers in order to ensure proper resources and facilities available to meet the operational needs.
- Certification in Supervisory / Leadership / Management Training.

Mandatory
- Basic Load Control course
- Proficiency in Ramp handling Procedures with practical knowledge of Airport communications system / DCS.
- Proficiency in Weight and Balance, along with Dangerous Goods Handling procedures
- Ability to handle emergency situations whether Air or Land Side

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the f

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