IT Technician

**Mahendra Gems & Jewellers India Pvt. Ltd.**

**Location**: Bilaspur, Chhattisgarh

**Overall Experience**:03+ Years** of experience

**Jewellery Industry(preferred)**

**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Technical Support Requirements**:

- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Shift:

- Day shift

Ability to commute/relocate:

- Bilaspur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (preferred)