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Looking for Front Desk Assistant/ Telecaller@mumbai

5 months ago


Powai Mumbai Maharashtra, India Dr. L H Hiranandani Hospital Full time

.1Must have a clear and accurate knowledge of the hospital, and the Consultants with the day and time of the consultation

106.2Answer all hospital specific queries politely and patiently with a smile and looking directly at the client

106.3If performing the function of the telephone operator then the telephone will be answered in the manner practiced by the organization

106.4If performing the above function then take calls, transfer calls, take messages and keep a record of all the calls made outside the hospital

106.5Endeavour to enter all the records in the software

106.6Take a print out of the data and place it in the main patient file

106.7Help support developments in the software and work online

106.8Maintain records related to hospital as specified by administration through operating procedures

106.9Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same

106.10Should know the telephone numbers of CEO and other senior staff members

106.11To control the flow of patients into the respective departments

106.12Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly

106.13Give appointment to the patients and complete all formalities relating to registration of the patient, collection of the consultation fee, generating and handing over the bill.

Pay: ₹20,000.00 - ₹26,000.00 per month

Schedule:

- Rotational shift