Captian - F&b Service

2 weeks ago


Gurugram Haryana, India IHCL Full time

Job Responsibilities

Greet customers as they arrive at the food service facility, and provide them with assistance in finding seats.
- Ensure that customers are provided with menus and assist them in choosing items according to their tastes.
- Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.
- Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion.
- Provide customers with suggestions on beverages that complement the food items that they have ordered.
- Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the kitchen manager.
- Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.
- Create and maintain effective relationships with kitchen staff, to ensure timely and accurate delivery of orders.
- Oversee the cleanliness and maintenance of kitchen and dining areas, ensuring that standards are lived up to.
- Respond appropriately to customers’ inquiries, and attempt to assist them throughout their dining experience.
- Manage the telephone exchange to respond to queries regarding food and beverage services over the telephone.

Job Requirements
- Knowledge of various cuisines, understanding of food and beverage SOPs and accounting skills.

Customer orientation, NPS orientation


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