Agm/gm

Reference Code:

- 541-35
- Job Title:
**AGM/GM - Customer Care
- Aviation Industry - Gurgaon**
- Category:

- Aviation
- Job Description:

- Job Title: AGM/GM - Customer Care
- Aviation Industry - GurgaonJob Responsibility- To monitor & supervise the customer service team & ensure all complaints are resolved in
Turnaround times defined
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
time defined
- Bringing Escalations to senior management timely
- Improve customer service at training centres by monitoring & also physically auditing the centre.
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares customer care performance reports as defined from time to time.
- Deal with irate customers tactfully & in a polite manner
- Communicating with customers on e mail, phone & in person
- Key Skills:

- Key Skills:

- MS Office
- Analytical
- Target Industry: Service Industry/ Telecom/ Health Insurance/Hospitality & Banking
- Gender: Open
- Experience: 14 years - 18 Years
- Age: 35 years - 48 Years- Working Days : 6 days (10am to 7pm)
- Qualification: BA / B Com / BSC/MBA
- Notice Period: Immediate to 30 days- Reporting to : DirectorAbout Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.- Location:

- Required Experience:

- 14-18 yrs
- Positions:

- 1