Customer Relationship Officer
1 month ago
The primary goal of a Customer Relationship Officer is to create and maintain positive relationships with customers, enhance their overall experience, and contribute to the company's success by increasing customer loyalty and retention. Effective customer relationship management is essential in today's competitive business environment.
- Maintain Customer data (pre-purchase, conversion, footfall data, etc.) and identify the prospective customers.
- Getting in touch with the assigned number of new/existing customers to invite them to the store events, campaigns, exhibitions, offers, etc.
- Answering all guest inquiries and complaints about the products and services of the Company are dealt with in a friendly and professional manner.
- Supporting Jos Alukkas customers in liason with the showroom management and directing our customers to the nearest or feasible Jos Alukkas store in order to increase the prospective customers in the store.
- Make entries of customers in the CRM software by collecting pre-purchase data, store footfall count, reasons for non-conversion from all Showrooms across the Jos Alukkas Group.
- Create and follow up the database of wedding customers in order to close deals.
- Handling all communications with exceptional communication etiquettes to enhance Organizational image and be a role model for attracting customers through effective telemarketing skills.
*
**Salary**: ₹16,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
**Language**:
- Multiple Languages (required)
**Speak with the employer**
+91 9746422204
Application Deadline: 13/09/2023
Expected Start Date: 19/09/2023
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