Process Trainer

3 days ago

Delhi, India Barclays Full time

Job Title: Process trainer
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
The role holder will be responsible for the planning, preparation and delivery of all training delivered within Group Financial Crime Operations. Leading with all internal and external inductions and the support in overseeing of associated accreditations and ‘route to competency’ journeys.

They will play a key role in supporting the operation with their short and long term training requirements, this will include creating new training where required and adapting current training in line with changes to policy and / or procedures as well as training in response to change using various delivery methods. They will be required to analyse trends across the operation to ascertain knowledge gaps and generate training in line with this.

Finally, the role holder will also play a key role in developing our online ‘Central Learning Portal’ utilising digital content to develop knowledge across all of GFCO and ensure there is a flexible approach taken to learning and development.

What will you be doing?

The role holder will be accountable to the Training Manager for the following:

- Creating, planning and delivery of all training material to the operation
- Attending training forums within GFCO including supporting functions such as operations, QA and QC
- Delivering a fit for purpose training programme aimed to improve performance within the operations at all levels

What we’re looking for:

- Strong personal administration and technical skills. Able to organise themselves and their work and bring structure to unstructured situations.
- Have experience of delivering training, preferably within a financial crime or highly regulated business environment.
- Be a motivated, high-performing individual with proven experience of working at one with other colleagues, to achieve and often beat their objectives and assist others in doing so.
- To have, or the ability to develop, an excellent understanding of relevant systems (e.g. Customer System, Fircosoft, Fullserve, SAM8, OEDQ, Jetbridge, BOOST, Siebel and Central PEP Register).
- Strong PowerPoint, Word and Excel skills to aid with the delivery of training, evidencing and tracking of performance.
- Experience in managing stakeholders and the ability to communicate confidently both written and verbally across multiple stakeholder groups.

Skills that will help you in the role:

- A good understanding of financial crime operations, in addition to evaluating effectiveness of training while utilising metrics and business results to drive turnaround
- Able to cope and thrive in a high pressure and rapidly changing environment. Willing and able to “roll sleeves up” and deliver what is required to meet the team needs.
- Strong experience in the training cycle, including training needs analysis, training design and delivery across a multi-site, and preferably a multi-cultural, organisation.
- Good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures.
- Experience with using digital platforms to create online, interactive training materials.

Where will you be working?
Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our

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