Us Voice Process
5 months ago
Job Title: International Voice Process Representative (Healthcare )
**Key Responsibilities**:
1. **Service**: Provide courteous, professional, and prompt assistance to international customers via inbound and outbound calls, Calim Management, Billing, Patient Calling & Prescription Directions.
2. **Medical Knowledge**: Demonstrate proficiency in understanding and communicating basic healthcare terminology, insurance procedures, and medical billing processes to assist customers effectively.
3. **Problem Solving**: Identify and resolve customer concerns or complaints promptly and escalate complex issues to higher levels of management when necessary.
4. **Team Collaboration**: Collaborate effectively with team members and other departments to share knowledge, resolve issues, and improve overall customer service delivery.
**Qualifications**:
Education**:Bachelor's degree** in a relevant field preferred.
**Experience**: Previous experience in a customer service role, preferably within the **healthcare industry, is advantageous**. Experience with international customer support is a plus.
**Communication Skills**: Excellent verbal communication skills with proficiency in English and any additional languages are highly desirable.
**Technical Proficiency**: Basic computer skills and familiarity with CRM software or customer service platforms.
Interpersonal Skills: Strong interpersonal skills with the ability to empathize, build rapport, and effectively communicate with diverse customers. Problem-Solving Skills: Strong analytical and problem-solving abilities with a solution-oriented mindset.
**Working Conditions**:
This position primarily involves working in an office environment.
May require occasional flexibility in working hours to accommodate international time zones.
**Job Types**: Full-time, Permanent
**Salary**: ₹18,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Coimbatore, Tamil Nadu (required)
Ability to Relocate:
- Coimbatore, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9952883234
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