Admission Executive
3 weeks ago
RESPONSIBILITIES & DUTIES
- Engage with assigned leads and promptly initiate contact through the auto dialer system.
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
- Build rapport, credibility and establish trust with leads through effective communication and active listening.
- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
- Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
- Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at least 1 year spent in a single company.
- High school diploma [12th pass or equivalent] or graduate.
- Previous experience working a 6-day work week.
- Currently working in the capacity of an individual contributor.
- Proven track record of meeting targets in the existing company.
SKILLS
- Excellent verbal communication skills with an emphasis on fluency in the English language.
- Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
- Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.
KEY PERFORMANCE INDICATORS
- Minimum 300 minutes of talk time over calls per day.
- Schedule/book 5 Video Counselling [VC] sessions per day.
- Connect with a minimum of 80% of your leads each day.
- Consistently meet and exceed weekly revenue targets.
*Note: The above KPIs are indicative and will vary based on the business vertical.
**Salary**: Up to ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9041026910
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